Mixed results
App works fine for me overall. Have not had any issues scanning the code or reviewing results. My issues are that the app has a permanent notification. I've cleared all notifications in the app. Deleted and reinstalled. Even when I'm logged out of the app it shows 1 notification. Also I hate that every time I open the app it has a pop up asking if I want to test my water. Other than. That no issues. I do wish the results included a few other metrics like salinity, ammonia, alkalinity, nitrate, & phosphate. Calc and mag are present. There is a sodium element but not sure how to convert that. It would just be nice to have it all in one spot.
Show less
App doesn’t work
Can’t start a new test since the update. Button doesn’t respond. I’ve tried multiple accounts and even deleted the app. Need to send out a bunch today for work, but I guess not.
Junk
App is no good. Will not let you do anything.
Customer service is above and beyond!
Originally gave 1 stars due to the frustration with the log in but after I received a code, I was able to gain entry. The guys here are knowledgeable and I trust my trace elements in my reef tank with ICP.
App doesn’t work worth a darn
The website scan thing is not working among other things. Super frustrating. Unable to follow their instructions of how to do the test due to the app not working right. Had to just create a test ID and write it down on the sticker
App not working right
It asks if I have a barcode. I click yes. Nothing happens. I can not scan the barcode.
Customer service is lacking
After paying for a test, and not receiving any results, I emailed. The response was quick but not helpful, and I was blown off after he “couldn’t find” my test. I payed, recurved nothing, and have been ignored since. I’ll be using a different company from now on. I’d advise you to do the same.
