Excellent service
This was a very helpful service. Great doctor who is knowledgeable and professional. Updates and communication are efficient and quick. Such a excellent service. I was able to book on a Sunday for a consultation. Brilliant.
Add Customer Support Number in App
I had issues today with acoounts/logins and was in the end help by calling the support number on the website. However it took me a long time to find it as the app does not contain any directions to aid you in contacting customer support teams while logged out.
Scam 👎🏼
You need your mic and camera to be on for the appointment but due to a bug with the app it didn't show up settings so I was unable to turn them on and missed my appointment. Still got charged though!
If you want to go private, I recommend Circle!
If you want to go private, I recommend Circle!
4am panic
My husband developed agonising pain in his face, eye, teeth and right ear and it became unbearable in the middle of the night. We’re away from home and in any case we would not have been able to get an urgent appointment with our NHS doctor even if we had been at home. At 4am I was searching for a solution - it wasn’t suitable for A&E so I tried 111 only to be told to go to our GP. I googled “emergency doctors in …..” and there was a Superdrug website with clear advice which led to this GP app. I was able to make an appointment for 8.30 am. I am quite elderly so I got in a bit of a muddle signing into the app, but the helpline people were incredibly helpful, they waited until I got through to Dr Campbell. She was wonderful, so kind, so thorough and at no time did I get a sense of being hurried although we were probably exceeding our time slot. She managed to examine my husband closely using the camera in our iPad. She diagnosed acute sinusitis and she prescribed antibiotics and steroid nose spray to be picked up from Superdrug in our local town. When Superdrug didn’t have the right antibiotic I was emailed immediately and I picked up the medication from an alternative pharmacy. The consultation cost £48.99, £9-odd prescription cost, plus the cost of the medication. We were truly amazed and so grateful.
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Excellent
Brilliant service, relatively cheap. Spent 5 hours in A&E with a UTI and didn’t get seen. In absolute agony and knew I couldn’t last the weekend so tried this service. Appointment at 1015am Saturday morning, prescription and antibiotics issued at pharmacy by 1230pm. Brilliant brilliant service.
Excellent service!!
Very happy with this. No tech problems using the app. My doctor was fab, she explained everything clearly and was very kind. Such an efficient way to solve minor medical problems quickly without waiting for regular GP appt or having to wait for ages on hold. Excellent value for money in my opinion and will definitely use this again.
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Possibly good
Not great, I was trying to bypass the gp waiting time but ended up waiting two days for prescription to be issued as the pharmacy I chose was closed by the time the code was received. Takes around 2 hours + for an email reply - keep receiving calls (People choose online as they want to use online services not phone services)
Please start to know what ur clients needs are and the issues they are facing, why can the prescription number be given to the patient so we can go any where?
Total waste of time and money - and very stressful for an agoraphobic and ocd anxious person
Please start to know what ur clients needs are and the issues they are facing, why can the prescription number be given to the patient so we can go any where?
Total waste of time and money - and very stressful for an agoraphobic and ocd anxious person
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A must have app
I don’t often write reviews, but this app and the service behind it deserves to be praised.
My wife required urgent medical attention from an ophthalmologist(eye specialist) in the evening. After spending over 2 hours trying to get hold of an NHS doctor, constantly being put on hold and talking to dismissive, rude and arrogant NHS A&E staff who refused to help, we finally gave up and downloaded this app.
Within an hour we got an appointment with a doctor who was warm, caring, knowledgeable and genuinely trying to help.
We paid £39 for the service, they organised a video consultation, prescribed the right medicine and found a pharmacy for us where we could pick it up at 11pm the same evening.
We are very grateful for this app and the wonderful people behind it. Thank you! :)
My wife required urgent medical attention from an ophthalmologist(eye specialist) in the evening. After spending over 2 hours trying to get hold of an NHS doctor, constantly being put on hold and talking to dismissive, rude and arrogant NHS A&E staff who refused to help, we finally gave up and downloaded this app.
Within an hour we got an appointment with a doctor who was warm, caring, knowledgeable and genuinely trying to help.
We paid £39 for the service, they organised a video consultation, prescribed the right medicine and found a pharmacy for us where we could pick it up at 11pm the same evening.
We are very grateful for this app and the wonderful people behind it. Thank you! :)
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Great service
Signed up for this after wasting a week phoning to try to get an appointment with my GP. Saw a doctor by video within the hour and got a prescription delivered to my local pharmacy. So worth the money if you work full time.
Expensive & poor value
These guys are 50% more expensive than the competition and not sadly the service is not up to the same standards.
Avoid where possible
Avoid where possible
