Leave a Review Service 1 Federal Credit Union
Still cannot switch between 2 accounts.
Whenever I try to switch between both my accounts, it just says unable to switch until I log into that account and perform an action. Well, how am I supposed to perform an action if I can’t switch to that account? This is ridiculous. What is wrong with the developers of this app? How about this: I log into my main account, then from there, I can just switch to whatever account I want to while I am log into my main account? A person shouldn’t have to log into another account while already logged into one of their other accounts. Once logged into one account, you should be able to access any other account no matter how many you have.Show lessVision106
Developer Response
**UPDATE** A new version was released on June 10; we invite you to download it for improved performance! *** Vision106, thank you for sharing your experience. We value your feedback, as it helps us identify issues and make improvements. Users have the ability to seamlessly switch between accounts when proper permissions and configurations are in place. We're happy to assist with setup to help make the Service 1 FCU app a greater convenience for you. For assistance, please call or message our Contact Center at (800) 879.9697. We look forward to helping get your app in tip-top shape and hope you'll update your rating when you're saving time in-app! Thank you for your membership!Multiple accounts
Need the ability to access all of my accountsKobeschalk
Developer Response
Thank you for your review and comments, Kobeschalk. Within the app, you can access all of your Service 1 FCU accounts in just a few taps! Simply log in and tap the gear icon for "Favorite Accounts," then choose the accounts you'd like to appear in the list. To "jump" between memberships, either individual or joint, tap the user profile icon and follow the prompts. For a mobile app walkthrough, visit our YouTube Channel video at: https://www.youtube.com/watch?v=5UouQhdcrPA&lc=UgxQvRegCus3gsCHa3F4AaABAg If you need additional guidance, please contact a helpful representative in our Contact Center at (800) 879.9697 during regular business hours. Thanks again for the outreach...and thank you for being a valued Service 1 FCU member!Clunky
App is difficult to navigate when it does work. I have gotten a “service unavailable” error when trying to log in many times. Tried closing the app, checking for updates and still doesn’t work.Jmcaf
Developer Response
Thank you for your review, JMcaf. A significant system upgrade on March 21, 2020 resulted in some intermittent service disruptions—the date your comments were submitted. Service and app functionality was successfully restored on this date. We apologize for your inconvenience and invite you to give the app another try; please let us know how you like the easy navigation and key features like remote check deposit, online loan payments, e-statement viewing and more. Thanks again for your experience feedback. We look forward to serving you soon!