Can’t register in the app and can’t register online. Customer service number is dead.
I was traveling in Canada with my fully electric car and this app was required to use a charging station. I downloaded the app and it hangs with a blank screen prior to loading the account creation page. This happened on multiple drives as we attempted this with others in my group.
I then tried to register on their website and it rejected the password I entered despite the fact that it met the stated requirements. In addition, I couldn’t enter my address anyhow because the only country option presented is Barbados 🤦
I then called the customer service number and the call dropped after half a dozen rings.
So if you find yourself in disbelief how poor the customer experience is with this app and company are, you are not alone.
I then tried to register on their website and it rejected the password I entered despite the fact that it met the stated requirements. In addition, I couldn’t enter my address anyhow because the only country option presented is Barbados 🤦
I then called the customer service number and the call dropped after half a dozen rings.
So if you find yourself in disbelief how poor the customer experience is with this app and company are, you are not alone.
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Problems!!!
Can’t see my barcode without data/WiFi, needs to be fixed
Fair
Clean simple interface after the third update on this app still can’t sign in.
Seems promising...
Saw an ad promoting the app today and I downloaded it. Was initially impressed by the design - clean and user friendly! However soon encountered some bugs: during sign up the submit button didn’t seem to work, although I got the email confirming the creation of my account; and, I filled up my car and scanned my card but haven’t seen any points logged to my account :( These aside, the app and program seem promising and I look forward to the progress!
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