Autopay. Vignettes, motorway User Reviews

Autopay Mobility sp z o.o.

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Failed on first try…

I set up an account with my license plate and debit card and got confirmation to go ahead and drive through the lanes with cameras as instructed in the app…so went on the 40 freeway between Krakow and Katowice and headed into the auto lane and ended up holding traffic up for 15 min as I had to back out to squeeze into a manual lane. The lady in the toll booth didn't even see me registered in the system. Wasted my time and the time of many other drivers.

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Ken Klimaszewski

2 months ago

Cannot pay vinette for the same day

As default date is the next day. Easy to make mistake. Wanted to pay for roads in Slovakia and Hungary before entering and wasn’t able do do it. Useless

Me136984

3 months ago

Response from developer

Thank you for your comment. We will forward your feedback to the responsible department.

Beznadziejny interfejs

Niepolecam na iPhone, aplikacja jest niekontabilna, tragedia w obsłudze

Niezadowolona 2

5 months ago

Response from developer

Dziękujemy za komentarz. Ze względów bezpieczeństwa aplikacja wspiera tylko najnowsze wersje systemów.

Absolutely useless

No matter if I put my German or US number in, no SMS confirmation code is sent, so that means I can’t register. App doesn’t seem to be even designed for iPhone users. Try harder.

Pióro

5 months ago

Response from developer

A German telephone number can be added to the app. If the problem still exists, please contact us.

Easy quick & convenient.

I don’t understand why all drivers on the A4 do not have this app. Obviously they like to waste time queueing. This Autopay app is simple to set up (unlike the ridiculous E-Toll app) and you do not have to keep your phone on as it reads your numberplate at toll points. You avoid the long queues to pay at the toll booths. It will also buy you tickets for E-Toll roads.

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Neverausten

a year ago

No support or Help

After changing plate numbers application stopped working and I got stuck on express line on A4. Sent TWO requests for help and no response

Stachura

a year ago

Response from developer

Please don't hesitate to contact us if you have any questions or concerns. Simply send an email to: kontakt@autopay.pl or visit our webiste: https://autopay.eu/en/app. Regards!

App problems

For some reason when trying to create an account the screen doesn’t fit on iPhone

Jesus is our lord 777

a year ago

Response from developer

Please don't hesitate to contact us if you have any questions or concerns. Simply send an email to: kontakt@autopay.pl or visit our webiste: https://autopay.pl/eng. Regards!

Visitor to Poland.

Difficult to decipher and NO signs on Motorway. Seems designed to issue fines.

Perfidy.

2 years ago

Response from developer

Thank you for taking the time to add a comment. Unfortunately, we are not responsible for the organization of traffic on motorways. Best regards!

Żenujące podejście Pani Honorata Bronk Junior Customer Care Specialist Autopay Mobility Sp. z o.o.

„jeśli decyduje się Pan na samodzielny zakup biletu należy dezaktywować w aplikacji automatyczny pobór środków za ten sam przejazd poprzez dezaktywację pojazdu w usłudze.
W tym przypadku zwrot nie przysługuje.”

Czyli jesli apka przez caly przejazd nie naliczy kasy i sami kuicie, a za chwile sie „obudzi” to zaplacicie dwa razy. BRAWO!!! Zwrot nie przysluguje 🤦‍♂️ bo co? Bo tak się Pani widzi…

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Michal Jurski

2 years ago

Response from developer

Dziękujemy za czas poświęcony na dodanie komentarza i przepraszamy za zaistniałą sytuację. Cały czas pracujemy nad optymalizacją działania naszego systemu, wszystkie komentarze dotyczące UX przekazujemy do zespołu odpowiedzialnego za rozwój Autopay. Pozdrawiamy!