Free Trial is a Sham
Response from developer
Hi, Our live support message response time is maximum 45 minutes. You can cancel and refund your subscription by applying through Apple. There is a guide on how to make a cancellation and refund request in the link we share on Live Support.
Narciso
Vpn
Free Trial scam
I downloaded this app and it offered a 1-week free trial, after which there would be a charge of £24.99. I chose the free trial but canceled it after just one hour. Despite this, my account was charged £24.99 because the app had my bank details, even though I had selected the free trial period.
I had clearly opted for the free trial period and did not expect to be charged. I also want to request a full refund of the £24.99 as soon as possible.
Response from developer
Hello, we are sorry for the problem you experienced. The 1-week trial is only available in our 3-month package. As far as we understand from the price you specified, you preferred our monthly subscription. You can make your refund requests through apple. All your payments and subscriptions are secured by Apple. If you think we can help you in any other way, please send an e-mail to info@appsterra.co.
Refund please
Response from developer
Hello, we are very sorry for your bad experience. First of all, our 1 week free trial package is only available in our weekly subscriptions. In addition, we use Apple's In-App Purchases Subscription model as a payment method. In this payment method, your credit card information is not transmitted to us in any way and payment is made by Apple, the ecosystem provider. We would like you to know that you can cancel your subscription or request a refund at any time.
Scammed me
Response from developer
Hello, we are very sorry for your bad experience. First of all, our 1 week free trial package is only available in our weekly subscriptions. In addition, we use Apple's In-App Purchases Subscription model as a payment method. In this payment method, your credit card information is not transmitted to us in any way and payment is made by Apple, the ecosystem provider. We would like you to know that you can cancel your subscription or request a refund at any time.
