Leave a Review Catapult One
Log Out/In Issues
I have only had the pod for one week and I can’t seem to log in. I tried uninstalling the app and reloading it. Now the app will not install. I tried resetting the password. So a verification code should’ve been sent out to my email. Been waiting for that... I don’t see and number to call for support. Like the idea behind the tech but needs update app supports bug fixes.Show lessObedi1
Best available to consumers!
I’ve had the PLAYR pod and vest for the last few years and have really enjoyed it!! Seen improvements in my game by analyzing my statistics and seeing where I can improve.
Whenever I’ve had an issue with the pod or vest, the support team (Killian & Ryan) have been really responsive and helpful! Even when they’re across the ocean, the PLAYR team will do what it takes to help with any issues!!Show lessJarjar happy
Developer Response
Thanks for the feedback! Really glad you're enjoying PLAYR.It was mostly good
At first it was hard to sign up with the app it took like 45 minutes but when my friend did it with a newer generation iPhone it took 2 minutes but after that it worked great and I can’t wait to keep on using itjshjsd7
Doesn’t work Consistently Customer Suport NOT Diligent
I’ve had the pod for several months now and found that you have to figure out the application and app on your own. A simple manual on step by step processes would be nice. When my pod and vest stopped working on a consistent and reliable basis I reached out to customer support. They would respond without any real support or solution. They would ask me to do a walking test which I did two days after the request and replied with the result as well as information about matches played where one the pod worked and the second match it failed.
No response and then they kick you out of the ticket after 7 days of not responding. The problem is I responded within 4. I have had several back and forth emails and customer support members is willing to work with you completely. They leave you hanging!!!! I believe they leave you hanging until after your warranty is out. NOT PLEASED with with the support.
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Again it continues to close my support after 7 days when in fact I’ve responded to the techs email 3 times this go around within the 7 days. Never had an issue with other support follow ups before in my life. Simply “ ##- Please type your reply above this line -##”
is not a difficult to do. Defiantly thinking they are avoiding my concerns because they need to replace the pod and vest because it continues to fail and work sporadically.Show lessKhmallman
Developer Response
Hi, sorry to hear about these issues. We aim to respond as fast as possible and will help all customers in and out of warranty. Our team will be in contact later today to try and help. Thanks.
