App keeps crashing
Response from developer
Sorry for annoying you. Please tell us more details to solve this issue: https://lilin.zendesk.com/hc/en-gb/requests/new [2024/9/19] update: Thank you for your patience. We've identified that the issue you're encountering began after updating to iOS 17.6. Our developers have successfully resolved the problem, and the updated app is scheduled for release soon. We apologize for any inconvenience this may have caused and appreciate your understanding. [2024/9/23] update: We've released LILIN Pro 1.0.124(10) which addresses the issue you encountered. Please update your app to the latest version.
Flaky unreliable app that continually crashes.
Response from developer
Thank you for taking the time to share your feedback. We understand your frustration with the discontinuation of the old LILIN viewer, and we apologize for any inconvenience this may have caused. The crash rate of LILIN Pro is now only one-quarter of LILIN Viewer. Could you please describe what you were doing just before the app crashed? Our support team is also available to assist you with any questions or issues you may have. https://lilin.zendesk.com/hc/en-gb/requests/new
Doesn’t work to load past recordings
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What’s the go with the star icon for navigating camera groups? This is bad user interface design. I didn’t know how to move around to different camera groupings, and this button seemed to me to favourite the current screen. But no! It lets you select an alternate grouping! What I wanted but not intuitive at all. Also it is so slow to respond to button taps, eg going from live camera screen back to menu, that you actually go to push the button a second time, and then this tap is picked up and takes you back to where you were! Laughable! This app needs work.
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Please fix these issues and let us interact properly with the hardware we have purchased. I must say, all the interface options I have used (old app, browser NVR login) are all lacking, have poor design and need drastic improvement!
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Dear developers- if you read this, how about an actual response, rather than a generic ‘…thanks, we are working to improve the app…’?
Response from developer
Thank you for taking the time to provide such detailed feedback on our app. Your input is invaluable to us as we strive to improve the user experience. We understand your frustrations with the P2P mode. Since this NVR model is discontinued, so we will not upload more firmware for this model to our website. Please download the firmware from the link below and update to your NVR3216 and the playback will be supported. 3.0.93.8686 firmware version for NVR3216 https://nas01.meritlilin.com.tw/sharing/kTDWfabsu