Leave a Review ServiceBench
Annoying app
Every time I exit the app I have to completely log back in even though I put down “remember me” constantly have to put the company ID back in and it’s very irritating, I shouldn’t have to log into the app every time I exit the app it should stay logged inJsfhhsndjj
Horrible app
I have to use this for work and it is the absolute least consistent app I have ever used. Horrible.ServiceBench is terrible
Still not working
Unable to log in after 3 days of being downDCB2.0
Developer Response
We're sorry to hear you are experiencing issues. AWS was down last week. If you are continuing to have issues, please contact our customer support team at sbsupportfeedback@asurion.com.New update
New update makes so you can’t screen rotate, please fixdanvcm
Developer Response
Thank you for your feedback. Due to the linear format of our application and the majority of users are on phones, this view allows you to see more information than in landscape. We are enhancing our app to be more responsive to multiple device types in the future.It’s great now
Some issues syncing here and there but all in all it’s a massive upgrade from the last couple of versions and vastly greater then the original!MauiDabs
Developer Response
Please contact us at servicebenchfeedback@asurion.com if regarding the job syncing issues you are experiencing so we can get additional information. As far as the back button, we have completed an extensive amount of work, including UI improvements and optimizations with a new version released in mid to late October. Please upgrade to the latest version and contact us if you are still experiencing issues.Wonderful design
The new UI look and feel is amazing. It’s clean and clear. Apps response times are blazing fast compared to the old one.Sai8786
Service bench app poor
Map view of jobs doesn’t work
App locks up when loosing connection
Notes are lost often, end when pictures are there
Can’t upload photos out of order
Can’t delay notes until later-hurts productivitysnf1965
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. We would be happy to help you with these issues. Please contact servicebenchfeedback@asurion.comProblem syncing
Has a problem syncing with the website for Service Bench. I have to manually close the job correctly every day.Mr. Tech, Inc
Developer Response
Thank you for your feedback. Please contact servicebenchfeedback@asurion.com so that we can get more details.PLEASE UPDATE
When using an iPhone, all the controls at the top are shifted up and makes it almost impossible to use tap on. You can even see the ServiceBench logo shifted up into the iPhones notch. Also when you tick the box (remember me) for login, it doesn’t remember you. PLEASE UPDATE THESE THINGS.rolkol
Developer Response
Thank you for your feedback. We've noticed that you reported this against an older version of the application. Please update to the latest version in the App Store. Please contact servicebenchfeedback@asurion.com if you continue to have issues. Please note that "Remember Me" only remembers your Company ID and User ID.Waste of time
This is so time consuming has still many glitches and will not let you go to the next step until you enter the information it’s asking and the it does not save it. Terrible waste of valuable time whom ever released this need to get fired.JMCLLC
Developer Response
Thank you for your feedback. There are required steps to claim a job from a Service Administrator in the Retail repair space, these steps are part of their required process including photos. If you perform jobs other than appliance repair, please contact servicebenchfeedback@asurion.com so we can help.
