Doesn’t work with new iOS
App hasn’t been updated in over a year. No longer longer works with newer iOS versions
App offers high risk for certain clients!!!
Even if you are submitting a candidate who you have already submitted prior via WAND, this app requires you to enter the full date of birth (requiring the year)!! This can be viewed as age discrimination and recruiters are not to ask that information! This needs fixed immediately!
the Wand website is one of the worst VMS softwares still in business! I think that before developing an app you need to invest your dollars in making the website better 1st. The notifications from wand are never consistent and it causes the MSPs to have to double up on work. They also have to send emails outside of their own tool bc the system is very unreliable. This forces onsite reps to go against pro unlimited’s own rule of being ‘vendor neutral’ as many suppliers never receive all the communication surrounding the job order!!
The help desk always points the finger at the pro unlimited onsite reps and onsite reps usually point the finger at wand help desk. There is a clear disconnect and issues are not getting solved efficiently because of this blame game! Who cares who is to blame? Just fix it!!
Questions:
-Why can’t I see all the jobs my firm has submitted the candidate to when I pull up the candidates profile? It doesn’t show a connection to ANY past/future requisitions/interviews the Canidiate had been presented to when you are under the candidates profile (then manager’s wonder why a single supplier happens to have multiple wand profiles for the same candidate- this is part of the reason!)
-Why doesn’t wand save the ‘additional information’ notifications at the req level in wand?! These notifications are ‘supposed’ to be emailed out thru the system but when this doesn’t happen the note about the req update is completely lost from the supplier’s side! Why wouldn’t it save at the req level (such as the “chat note” feature in fieldglass) ?!
- why can’t I see past notes and dates my Canidiate’s interviewed on AFTER the interview has taken place? (I have noticed this information is sometimes still available in the APP but it’s a pain to literally have to switch to your phone mid day bc the website does not have that info)! It’s also difficult to follow up when all dates and notes (like who the canidate interviewed w has completely disappeared)!
-why do incorrect notifications come though all the time: for example, I get “interview has been cancelled” notifications on interviews that Actually already took place! Then we all wonder how and why the scorecard data never matches our internal data!
Please WAND get your act together! I never write such negative harsh reviews but all of these website issues is really affecting my business, the onsite reps’ business, which in turn effect the success of my most favorite clients!! I am always willing to document & screenshot these issues for the help desk as I have done in the past but lately things have gotten so bad it requires ‘full time’ attention and being a ‘wand troubleshooter’ does NOT pay the bills. The only reason I allow WAND to take so much time out of my day is because I truly want to help them realize what has been going on so that we can better service the clients! I foresee my favorite clients dropping PROunlimited and going w the better competitor software that’s out there (fieldglass, beeline & even agile!) in fact, one of our clients already announced they will be dropping PROunlimited entirely within the next few months (and this announcement came prior to COVID19!)
Please also note that my firm currently supports at least 15 PROUnlimited clients so I am well aware of the different wand functionalities per individual client and this review is a summary for what is going on across the board! I am tired of wand help desk treating me like I am brand new to wand each convo going thru the same troubleshooting steps that I have already taken upon myself to do before even calling the help desk! Then they ask me to email them so they have the documentation and then the email help desk person starts walking u thru the same steps that the person you talked to via the phone already took you through! So then multiple people get to waste their time and yours just to come to the realization you did everything on ur end already so they ‘escalate the issue to level 2’ and still nothing comes out of it! It’s like living in the twilight zone! I am open to speaking directly with one if the engineers bc I can see what their vision is for wand it’s just not at all there yet! I don’t want my clients to turn away from PRO over all these issues bc I truly LOVE working w the onside reps!
the Wand website is one of the worst VMS softwares still in business! I think that before developing an app you need to invest your dollars in making the website better 1st. The notifications from wand are never consistent and it causes the MSPs to have to double up on work. They also have to send emails outside of their own tool bc the system is very unreliable. This forces onsite reps to go against pro unlimited’s own rule of being ‘vendor neutral’ as many suppliers never receive all the communication surrounding the job order!!
The help desk always points the finger at the pro unlimited onsite reps and onsite reps usually point the finger at wand help desk. There is a clear disconnect and issues are not getting solved efficiently because of this blame game! Who cares who is to blame? Just fix it!!
Questions:
-Why can’t I see all the jobs my firm has submitted the candidate to when I pull up the candidates profile? It doesn’t show a connection to ANY past/future requisitions/interviews the Canidiate had been presented to when you are under the candidates profile (then manager’s wonder why a single supplier happens to have multiple wand profiles for the same candidate- this is part of the reason!)
-Why doesn’t wand save the ‘additional information’ notifications at the req level in wand?! These notifications are ‘supposed’ to be emailed out thru the system but when this doesn’t happen the note about the req update is completely lost from the supplier’s side! Why wouldn’t it save at the req level (such as the “chat note” feature in fieldglass) ?!
- why can’t I see past notes and dates my Canidiate’s interviewed on AFTER the interview has taken place? (I have noticed this information is sometimes still available in the APP but it’s a pain to literally have to switch to your phone mid day bc the website does not have that info)! It’s also difficult to follow up when all dates and notes (like who the canidate interviewed w has completely disappeared)!
-why do incorrect notifications come though all the time: for example, I get “interview has been cancelled” notifications on interviews that Actually already took place! Then we all wonder how and why the scorecard data never matches our internal data!
Please WAND get your act together! I never write such negative harsh reviews but all of these website issues is really affecting my business, the onsite reps’ business, which in turn effect the success of my most favorite clients!! I am always willing to document & screenshot these issues for the help desk as I have done in the past but lately things have gotten so bad it requires ‘full time’ attention and being a ‘wand troubleshooter’ does NOT pay the bills. The only reason I allow WAND to take so much time out of my day is because I truly want to help them realize what has been going on so that we can better service the clients! I foresee my favorite clients dropping PROunlimited and going w the better competitor software that’s out there (fieldglass, beeline & even agile!) in fact, one of our clients already announced they will be dropping PROunlimited entirely within the next few months (and this announcement came prior to COVID19!)
Please also note that my firm currently supports at least 15 PROUnlimited clients so I am well aware of the different wand functionalities per individual client and this review is a summary for what is going on across the board! I am tired of wand help desk treating me like I am brand new to wand each convo going thru the same troubleshooting steps that I have already taken upon myself to do before even calling the help desk! Then they ask me to email them so they have the documentation and then the email help desk person starts walking u thru the same steps that the person you talked to via the phone already took you through! So then multiple people get to waste their time and yours just to come to the realization you did everything on ur end already so they ‘escalate the issue to level 2’ and still nothing comes out of it! It’s like living in the twilight zone! I am open to speaking directly with one if the engineers bc I can see what their vision is for wand it’s just not at all there yet! I don’t want my clients to turn away from PRO over all these issues bc I truly LOVE working w the onside reps!
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Amazing!
This app makes it so easy to stay on top of interviews and REQS while on the road. I love the feature where you can send confirmations to your candidates via text! LOVE!