Caesars Sportsbook User Reviews

Caesars Sportsbook

Computerized Bookmaking Systems, Inc.

Reviews Summary

Positive highlights

🎉

This app hasRewarding loyalty program with free nights, dinners, and VIP treatment

💰

This app hasNo betting limits, can place large wagers

🕹️

This app hasEasy to use app with good navigation

🔍

This app hasVariety of bet types and markets, including alternative lines and spreads

⚡

This app hasQuick payouts and deposits

Negative highlights

🐞

This app hasBuggy app with frequent crashes, freezes, and location issues

🕰️

This app hasSlow live odds updates and bet placement

🤖

This app hasPoor customer service, unresponsive and unhelpful

🔒

This app hasDifficulty withdrawing winnings, accounts randomly suspended

🧾

This app hasConfusing bonus terms and conditions, hard to earn bonuses

Top reviews

Most RecentHighest RatedLowest Rated

Garbage!

Very buggy and hard to deposit money. Then I lost 8 BJ hands in a row! Dealer pulls 20/21 every time. Lol. Even worse, can not earn Tier Credits in Ontario anymore. What a joke. I will be staying at MGM resorts from now on.

Hongster14

21 days ago

Response from developer

Thank you for your feedback! We understand that losing streaks can be frustrating. However, our app operates using verified algorithms to ensure fairness. It's important to remember that casino games are based on luck and probabilities. We encourage you to keep playing and hopefully you'll experience more favorable outcomes in the future.

Waste of money

If you play this app I wouldn't the win ratio is the worst I have seen on these kinds of apps don't waste your money or time

phil sproul

24 days ago

Response from developer

We're sorry to hear about your experience! If you have any specific concerns or issues, please let us know so we can address them accordingly. Our goal is to provide a fair and enjoyable gaming experience for all our users. Please reach out to us here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

SCAMMERS

Deposited money and was taken from my bank account and never received In my Caesars account. Customer service is no help and said it never happened. Scammers! do no use

Fognhdjd

a month ago

Response from developer

We're sorry to hear about your experience. Please contact us directly so we can look into this issue further and help resolve it for you. Your satisfaction is important to us. We have provided a direct link below. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Drastically unfair betting odds

I like the Game Tracker updates and bet progression additions (when they actually show up. They’re inconsistent). I do hate the fact that for sports games, you have to place a bet to watch the game. Like what more can you do to deter a better? Personally, if I can’t see the game to make an informed bet, then I’m not making the bet. SIMPLE. Whoever decided on this rule needs to be moved to another department, because it’s a dumb rule. Some of the betting lines are excessively high compared to other sportbook platforms. One platform may have a betting line at -500, then here comes Caesars with -3000 for the same line. This is probably the worst sportbook platform, but it’s usable if you have no other options.

For football season the Caesars has absurd betting lines for similar lines. “Player A” expected 2.5 Receptions = -130. Same “Player A” Alt Line of 2 Receptions = -1100. They will drastically decrease line odds for a small .5 to decrease your payout if you win and decrease your chance of picking a line that increases your chance to win. Even if you pick the line, you won’t win much. Unless you’re betting thousands on that line, your winning payout would be less than $1. This creates a win win situation for the house. This Sportsbook should honestly be shut down.

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Avadox

2 months ago

Response from developer

Sorry to hear you're still having problems after the most recent update. If you'd like to set up some time to talk to a member of our research team you can email us at Team-UserResearch@caesars.com

Cannot make deposit

Edit: look at all these bad reviews! Customer service is the worst of all online casinos. DO NOT OPEN an account here!
Absolute Garbage site!
I have had an account for ages, deposited, played, withdrawn. Received a bonus offer and went into the account, but could not deposit. Contacted chat twice and wasted 30 min with them. Asked for an email response or my account closed. Still receiving promotional material after not receiving contact or account closure.

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robsopinion

2 months ago

Response from developer

We're sorry to hear about your experience! Our team would like to investigate this issue further and assist you in resolving it. Please reach out to our customer support with the details of your transaction so that we can assist you promptly. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Refusal of funds and no response from customer service.

Refusing to pay a deposit that was confirmed as received and customer service is now refusing to respond to emails as well as closing all live chats.

Fitnesslova101

2 months ago

Response from developer

WORST OF THE WORST

They suspend your account without reason. When they unsuspend it they don’t even give you a credit or a reason it was suspended in the first place. FANDUEL and DRAFTKINGS is much better atleast they answer questions directly and are very rewarding!

RizzyBDG

2 months ago

Response from developer

We're sorry to hear about your negative experience. We understand your frustration and would love to assist. Please feel free to reach out here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Unusable

The app does not work. Anytime you try to make a bet, an error pop-up appears. The dates are all wonky. It’s been like this for a while and there is no mobile site than I can seem to use to bet either.

Adam3087

3 months ago

Response from developer

Our team is constantly working on improving the game's performance to ensure a seamless playing experience for our users. If you are still having trouble, please feel free to reach out here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Cannot make deposit

I have had an account for ages, deposited, played, withdrawn. Received a bonus offer and went into the account, but could not deposit. Contacted chat twice and wasted 30 min with them. Asked for an email response or my account closed. Still receiving promotional material after not receiving contact or account closure.

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robsopinion

3 months ago

Stole Money

Took my deposit, confirmed by bank and have refused to credit my account for over a month now. On the same email chain i have been asked to submit verifiers, send in docs multiple times and when advised to contact the supervisor she doesn’t answer for weeks at a time.

Fitnesslova101

3 months ago