Dishonest, borderline fraudulent, basically a scam
Have a door-to-door delivery, the user interface seemed simpler than the other ones available in HK (somehow my Grab app doesn’t work for this here) so decided to give it a go.
WHAT A NIGHTMARE!
Registered for an account - no hiccup
Selected sender and receiver addresses - so far so good
Gave a quotation - highish in my opinion but what the heck
Payment - forced me to buy vouchers which doesn’t match the quotation , ended up paying for a $100 voucher to pay for an $80 delivery.
Instead of giving you a time of pick up, it sent me an email with a third party PHONE NUMBER. Had to CALL (yes an actual telephone call in 2024) the courier myself, arrange a pick up time after spending time explaining the situation “what? Which app? Never heard of “
The courier who came to pick up did not know anything about the delivery address, and asked for additional payment which is almost equivalent to the original quotation - asked if they’d accept the remaining value of the voucher “ what voucher? What app? Never seen this before” had to pay again….
Lesson of the day - do not fall for an app with a single five star review and a clean user interface. None of the logistics worked on the backend! Costed me two hours in total to sort out one simple delivery and an outrageous sum in the end. Could have flagged down a random taxi driver for an easier experience.
OUTRAGEOUS!
WHAT A NIGHTMARE!
Registered for an account - no hiccup
Selected sender and receiver addresses - so far so good
Gave a quotation - highish in my opinion but what the heck
Payment - forced me to buy vouchers which doesn’t match the quotation , ended up paying for a $100 voucher to pay for an $80 delivery.
Instead of giving you a time of pick up, it sent me an email with a third party PHONE NUMBER. Had to CALL (yes an actual telephone call in 2024) the courier myself, arrange a pick up time after spending time explaining the situation “what? Which app? Never heard of “
The courier who came to pick up did not know anything about the delivery address, and asked for additional payment which is almost equivalent to the original quotation - asked if they’d accept the remaining value of the voucher “ what voucher? What app? Never seen this before” had to pay again….
Lesson of the day - do not fall for an app with a single five star review and a clean user interface. None of the logistics worked on the backend! Costed me two hours in total to sort out one simple delivery and an outrageous sum in the end. Could have flagged down a random taxi driver for an easier experience.
OUTRAGEOUS!
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