Do not use Rally. They are a scam. They change departure times with zero notice, and while they have text and call alerts, they only let you know via junk folder emails a couple hours before. In our case it was a 9:35am departure to the KC Chiefs parade that was the same the night before, and then they changed it to 9:00am at 5:09am the day of. So naturally I don’t wake up at 5am to skim my junk folder, but nothing in the app… nothing in text… nothing via phone call… they have text and call alerts as I finally received notice of the change, but not until a text at 8:44am (16 min before the new departure) and a call at 8:54am (6 min before new departure). I didn’t check my text, bc I was driving on the highway to the rally point, but when the call came I was shocked to say the least. They’ve done nothing to help other than make their “maximum refund” offer of $50 (our tickets were $240). I think they are a pathetic company, with less than helpful customer service, and I wouldn’t waste a dollar with them again. I’ve always heard bad things about them, but until now I haven’t gotten to experience it. DO NOT use Rally.
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