App crashes & takes forever to upload a photos (performance has gotten worse)
It used to be so simple to use…I could upload multiple photos, enhance the photo using the “Magic AI” preset and save the photo. It was so simple and easy. But, now there are way too many features at the cost of performance. The app constantly crashes and takes an average of about 30 secs to 1 minute to upload one photo! Then it will just crash and stop working. It’s quite frustrating.
Then to enhance a photo, you need to go into each preset and scroll through multiple options to enhance the photo. It also automatically “blurs” the background when you press the Magic AI preset and makes the picture look too filtered. The biggest frustration has been the lagging performance of the app and the complicated features. I’m going to start looking for a new app to use sadly.
App crashes & takes forever to upload a photo (has gotten worse)
Love it when it works, but the glitches
Response from developer
Hello! Thank you so much for your feedback. We’re really sorry to hear about the issues you’ve been facing. We truly value your support and want to make sure you have the best experience possible. Could you please try reinstalling the app? This often helps resolve crashes and other technical glitches. If the problem continues, please email us at fb@lensa-ai.com — we’ll do everything we can to fix this for you. Vlad
Stolen
Response from developer
Hello! I’m very sorry to hear about your negative experience. We never want our users to feel this way, and I’d like to help make things right. Please reach out to us at fb@lensa-ai.com with more details about what happened, and we’ll do our best to resolve the issue promptly. Your satisfaction is very important to us. Vlad
scammers
Response from developer
Hello! I’m truly sorry to hear about this frustrating experience. I completely understand how upsetting it must be to pay for a plan and not receive access. Please know that this is definitely not the experience we want for our users. If you could email us at fb@lensa-ai.com with your payment details and any relevant screenshots (like the receipt you received), we’ll prioritize resolving this for you. Your trust means a lot to us, and we’ll do everything we can to make things right. Vlad
Poor export quality
Response from developer
Hello, thank you for your review. Yes, indeed, after the release of the latest update, a number of users faced the fact that subscriptions are no longer displayed in the app. We have fixed this issue at the moment. To resolve this issue on your device, please follow these steps: 1. Log out of the application. 2. Sign back in using the same account you used to purchase the subscription. - If you used an Apple ID to make the purchase, it may be a hidden Apple ID such as randomtext@privaterelay.appleid.com. 3. Make sure the correct Apple ID is signed in to your device under Settings > Apple ID > Subscriptions to verify your subscription details. If the problem persists after you've signed in with the correct account, please let us know at fb@lensa-ai.com and we help you further. Vlad
Updates have disappointed
Response from developer
Hello, thank you for your review. We have indeed added a new Fast Avatars model, but you can still access the old Avatar models. Just tap the gear icon (Settings) in the top-right corner of the Magic Avatars screen. This will open options for selecting different avatar styles. Artistic and Realistic Avatar models use a large number of original photos to generate. Please let us know if you still have any questions at fb@lensa-ai.com. Vlad
I have had to unsubscribe from Pro
Response from developer
Hello, we've already fixed the subscription situation and everything should be fine now. Please, just log in to the account your subscription is linked to (we added a pop up in the app that will tell you which account) and you will be able to use all the pro functions in the app. Email us at fb@lensa-ai.com if you are still experiencing difficulties. Vlad
Terrible avatars
Edit after developer response:
Yeh I tried several times using various photos & all the results came out bad i.e The beach holiday avatar in your example shows a fit topless man on the beach, I was a personal trainer & in good shape but all the beach ones I got had me a polo shirt or jumper with a fat belly & made me look like an old man off to play golf! I have a bit of stubble but it’s not grey, but all of the AI images gave grey stubble. It’s like they made me unfit & aged me 30 years! Won’t waste any more money on trying new ones.
Response from developer
Hello, thank you for this update. Could you please email us at fb@lensa-ai.com, attaching the original photos and the resulting results to the email? We will check what the problem might be and try to help you. Please put “for Vlad” in the subject line so that I can respond to your request promptly. Vlad
So expensive!
Response from developer
Hello. We completely empathize with your concern about the subscription price increase after the update. It's important for us to hear your thoughts on this, as your feedback helps us understand user perspectives better. Thank you for sharing your feelings with us!
