Lensa AI User Reviews

Lensa AI: photo & video editor

Prisma labs, inc.

Lifestyle

Photo & Video

Reviews Summary

Positive highlights

🚀

This app hasHuge improvement in AI Avatars

⏱️

This app hasAbility to reuse last set of prompt photos

🐛

This app hasSquashed bug that would freeze image uploads

🎨

This app hasWide range of editing tools and filters

🔍

This app hasAccurate face, foreground, and background detection

🌟

This app hasGorgeous and professional-looking results

🤳

This app hasAbility to use as a camera app

Negative highlights

💰

This app hasExpensive subscription and per-pack pricing model

🤖

This app hasInconsistent and inaccurate AI avatar generation

🤷‍♀️

This app hasLack of customization and control over AI outputs

🔒

This app hasIssues with privacy and data usage

🐞

This app hasFrequent crashes, bugs, and glitches

🙅‍♀️

This app hasLimited features compared to other photo editing apps

🤖

This app hasBias towards lighter skin tones and younger faces

Top reviews

Most RecentHighest RatedLowest Rated

Poor export quality

Update: lensa is trying to get subscribers who are paid up to pay up for another subscription. Don’t get duped! By this. In addition They do not respond to emails about legitimate issues. Ignore ignore ignore. Features and functions even on premium subscription don’t work and unavailable. This issue has been occurring for over a year. NO RESPONSE from lensa Latest update. Lensa has started limiting Use of Editing features to a certain number each day. This is a new development. Obviously they told know one about it and you only discover it she. You start using the editing so much do for unlimited plan. It doesn’t really mean unlimited. JPEG export at low 72 resolution regardless of original file size. Originally responders told me it could edit raw files. This is a lie. As well as the rubbish they said that it should export at same resolution as original file. It doesn’t! You’re lucky if you get a 1mb image. Of course customer service is lacking. Zero interaction. Not to mention preventing this review been posted

Show less

The Chosen Ones

16 days ago

Response from developer

Hello! Please let us clarify all the details: the final photo quality depends on such factors as its original resolution, the model of the device, and the applied adjustments. After processing in the app, photo resolution can be changed as the app can optimize it. However, we always try to keep the highest quality of the edited photo.

Updates have disappointed

I downloaded this app a couple of years ago to try the ai avatar feature. It worked great. You could upload a few photos of yourself to use and it would generate fun ai photos with your likeness. I decided to do a few again today. Excited you can now put two people in a photo. I realized you can only upload one photo now. And the ai avatars look nothing like us. Quite disappointed considering it worked so well in the past.

Show less

BALLBAB

17 days ago

Terrible avatars

I used this about a year or so ago & was allowed to upload multiple photos of myself to be used, it was fun & I was pleased that most of the images looked like me, thought I’d try a few of the new avatar packs & was surprised it now only asks for one photo uploaded. The results were terrible, didn’t look like me at all & despite choosing a photo with clear hair visible the results changed my hairstyle to something else completely & gave every image the same new hair style. I tried 3 times using 3 different original photos & each time the avatars got the exact same fictional hairstyle & also didn’t look like me. Was much better when it used multiple photos to generate the AI pics from as one photo clearly isn’t enough information. Waste of time & money!

Edit after developer response:
Yeh I tried several times using various photos & all the results came out bad i.e The beach holiday avatar in your example shows a fit topless man on the beach, I was a personal trainer & in good shape but all the beach ones I got had me a polo shirt or jumper with a fat belly & made me look like an old man off to play golf! I have a bit of stubble but it’s not grey, but all of the AI images gave grey stubble. It’s like they made me unfit & aged me 30 years! Won’t waste any more money on trying new ones.

Show less

Webbyj66

2 months ago

Response from developer

Hello, thank you for this update. Could you please email us at fb@lensa-ai.com, attaching the original photos and the resulting results to the email? We will check what the problem might be and try to help you. Please put “for Vlad” in the subject line so that I can respond to your request promptly. Vlad

So expensive!

I updated the app, and the subscription price increased!!!

Fardalamian

2 months ago

Response from developer

Hello. We completely empathize with your concern about the subscription price increase after the update. It's important for us to hear your thoughts on this, as your feedback helps us understand user perspectives better. Thank you for sharing your feelings with us!

Getting Frustrated

I love this app and its effects. I would love to write a better review than this, because I think this is a great app and that it works very well. However, I am getting really annoyed and finding some of the policies somewhat scam like. I was unable to use some of the features I wanted to and thought that the price was reasonable, so I bought the yearly subscription package. I went to an event last night and am trying to edit multiple photos, but after editing 4 the app is telling me “Hollywood presets’ daily usage limit reached your unlimited access resumes tomorrow”. Firstly, if you’re going to limit my access, the usage of the word “unlimited”is a scam, lie, breach of contract, and very disappointing, seeing that the yearly subscription advertises unlimited access. Very misleading and dishonest and I am extremely disappointed with the creators of the app and wish I knew this before purchasing the yearly subscription, because I would not have purchased an “unlimited” subscription with significant usage limitations violating the explained benefits of the subscription. Do better.

Show less

Cait122000

2 months ago

Response from developer

Hello, thank you for your feedback. I'm sorry to hear you faced this issue. I have already created a task for the developers and they are investigating this case. In the meantime, could you please log out of your account in the app, log back in, and try applying the AI preset again? Will you be able to save the photo or will the error still occur? In general, there is indeed a limit to the number of AI presets that can be applied, because in this case we are using an AI model to process photos, and in order not to overload it, there is a limit. But in this case the limit is working wrong. Vlad

Terrible avatars

Show less

Webbyj66

2 months ago

Was awesome

This is by far one of the best photos app until recently. Mine crashes nonstop these days I’ve had it for two years now and it’s suddenly gone down hill fast. I hope they can fix it. I miss how great it was.

Girlofyourdreams

2 months ago

Response from developer

Hello, thank you for your review. I am sorry to hear that you have encountered this situation 😢 But I want to assure you that our developers are already investigating this case and this task is a priority. I will let you know as soon as we have any news. If you have any questions, feel free to email us at fb@lensa-ai.com. Vlad

Why did you ruin my fave photo app??!?

I’ve used this app for years and always LOVED it. Suggested it to all my friends and friends would send me their photos to edit for them! It was awesome! I’ve tried tons of different photo editing apps but this was always my go to because it had everything in one place and was so convenient. It was simple to use, functioned perfectly and had a ton of options but the basics were right at your fingertips upon opening. Several months ago… the set up upon opening changed, loading takes forever, the basics became more difficult to get to and IT CRASHES CONSTANTLY. CONSTANTLY! I can’t get through editing even one photo without it crashing, almost every time, and literally just had it crash NINE TIMES trying to edit 5 photos. I’ve given it months to make updates and fix whatever they ruined, hoping it was temporary but if anything… it’s worse. My very fave app is useless now. Makes me want to throw my phone.

Show less

Bkcruiser

2 months ago

Response from developer

Hello. Thank you for your feedback. I understand your frustration and want to assure you that our developers are actively working on a solution. I’ll keep you updated on any progress. In the meantime, please submit feedback through the app, and I’ll forward your device information to our team. If you have further questions, feel free to email us at fb@lensa-ai.com. Vlad

Plz refund

PLEASe just took my money out of my account illegally I did not agree a years payment I was just trying out the app. I just use 7 trial days That’s awful very awful

Lili56$h