Used to be their biggest fan…
A RESPONSE FROM NSI WOULD BE NICE! My story: Got a WFOP2 outdoor plug through my husband’s work when these first hit the market. It was an easy set up and we loved it immediately. So much that we bought a 2nd outdoor plug and gave many away as gifts to friends and family! We also bought a couple of the indoor plugs. One of our outdoor plugs fried recently during bad weather so we bought a replacement. And that’s when the problems began. I have followed all instructions and tried every trick to get the new one to connect to the app but have failed every time. I’ve even returned the device for a replacement and that one will not connect. Messages in the Help Center have gone unanswered. Phone calls to their support center get dumped into a voicemail. It’s like NSI has just abandoned this product line and app altogether. Yet they are still selling them at regular prices. If you’ve got old ones already connected to the app, they will continue to work. However save your money and sanity from buying any new ones. They will be nothing more than an expensive paperweight. 😡
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