Kem Sochetra
To Talkremit management,
If you want to build a trust between your customer, you have to fix out the issue happened at your side not just only say the word apologize.
I have my limit of patient. Please help me out to solve the problem.
Response from developer
Hello Kem, We are truly sorry to hear about your experience with your fund transfer. It’s completely understandable to feel upset, especially when your money is involved and the resolution seems delayed. We genuinely appreciate your feedback, and we want you to know that we are committed to addressing this issue. Apologies alone aren’t enough, and we recognize the importance of taking swift action to resolve problems. Please reach out to our support team directly via https://www.talkremit.com/contact/ and we’ll prioritize your case to ensure it gets resolved as soon as possible. Your trust is important to us, and we want to make this right.
Worst experience
Response from developer
Hello, We sincerely apologize for the frustrating experience you had with our app. We completely understand how important it is for remittances to be processed smoothly, and We are sorry for delay experienced .Your feedback is invaluable, and we are taking your concerns seriously.we will ensure that your experience is addressed with our team to prevent similar issues in the future. Kindly reach out to us through our support contact so that we can assist you regarding your concern, https://www.talkremit.com/contact/
Mr
You have debited my account for £700 waiting for the equivalent in naira Nigeria money
Response from developer
Hello! Thank you for sharing your experience, and I sincerely apologize for the frustration you've encountered. We understand how important timely transactions are, and it's concerning to hear about the delay and lack of communication from our support team. Please reach out to us directly at support@talkremit.com or https://www.talkremit.com/contact/. with your transaction details so we can investigate this issue further and provide you with an update. Your feedback is valuable, and we’re committed to improving our service. Thank you for your patience.
Excellent service
Response from developer
Hello, Thank you for taking the time to leave us a 5-star rating It's our goal to provide the best possible service and we're delighted to serve you better every time. If there's anything else we can assist you with, please don't hesitate to reach out, support@talkremit.com.
Very good service
Response from developer
Hello Jelani, thank you so much for your kind words and for being a loyal user of Talkremit for the past 4.5 years! We're thrilled to hear that you find the app easy to use. In case you need assistance please feel free to reach out to us; https://www.talkremit.com/contact/
Poor service
Response from developer
Hello customer, we're sorry to hear about your experience. Your feedback is invaluable, and we apologize for falling short of your expectations. We're dedicated to improving our service and addressing any issues you encounter. Please reach out to us at; https://www.talkremit.com/contact/ so we can assist you further.
J’aime bien
Response from developer
Hello Mecbien, thank you for your 4-star review! We're glad to hear that you find our service reliable. Your feedback is valuable to us as we strive to provide an even better experience for our customers. Thank you for choosing us! Feel free to reach out to us ; https://www.talkremit.com/ in any case you need assistance.
Pathetic application
Response from developer
Hello. Thank you for taking the time to leave us feedback. We appreciate you reaching out and we apologize for the inconvenience caused. Kindly reach out to us via https://www.talkremit.com/contact/ and we will be able to assist you further we will do our best to ensure we give you the best service and achieve customer satisfaction. We are looking forward to hearing from you.
My experience has been annoying - Very slow and unstructured service
My first transaction was delayed about 3 hours after which I called customer support who asked for more documents and my relationship to recipient. After providing everything my transaction was approved.
The next time was the exact same thing - even longer delay, I eventually call then I get asked to upload more documents.
This has now happened 4 times in a row and I’m wondering “why can’t they just ask for everything they need at once? And how is it that they can approve my transactions when they apparently still had more documents to request? “
Very infuriating experience to what should have been a commonly used app for me as I support my family abroad. I will not use TALKREMIT any longer
Response from developer
Hello! we apologize for the inconvenience you experienced with our service and understand your frustration. We regret any misunderstanding or inconvenience caused during the process. Please reach out to us as soon you can https://www.talkremit.com/contact/
Very bad services
Response from developer
Hello. We apologize for the delay in processing your payment. We understand your frustration and apologize for any inconvenience caused. We are continuously working to improve our processes and ensure timely payments. Thank you for bringing this to our attention, and we appreciate your feedback on the matter.
