Poor app
Trying to do functions on app, freezes with iPad. Have to try going to the website now.
SSO not possible
The app is set up to use SSO but we aren’t allowed to do that on our personal devices anymore so this app is totally useless unless you have a company issued cell phone. Crazy. And yet they advertise the app on the website knowing we can’t access it on our phones.
Cannot get logged in.
This app was easy to use until recently. I cannot sign in. It’s an infuriating loop. You use work credentials and sign in. Then wants to use FaceID to authenticate. click continue and it generates a QR code that you have to get a second device to scan. The message on the first device says to choose a passkey. But the message on the device you used to scan says no passkey found. There is an option to hit settings to choose a different method and guess what? You have to authenticate to do that. Go to the website. SAME thing. Impossible messed up set up.
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Photo Upload
I am always having an issue with uploading photo of the volunteer events I participate in. This issue happen on Wi-Fi and cellular data, so maybe the size of the photo matters? How can the app be updated to relieve this problem?
Getting better but still mostly unusable
Save yourself the headache and use the website rather than the app.
Can’t manage ongoing donations, slow, randomly force quits.
Can’t manage ongoing donations, slow, randomly force quits.
Won’t go past SSO page
I’ve deleted and reinstalled the app three times as well as closed out of it but it goes through the single sign on page with my employer then just endlessly loads and nothing happens.
Cumbersome to use
When tracking volunteer hours I’m forced to search for the organization each time. I volunteer for the same organization each week — the app should remember and allow me to quickly enter hours. Do any of the developers use this app themselves?
Doesn’t work
Downloaded to search for some non profits to donate to. The search feature is broken.
App doesn’t work
I downloaded the app and for some
Reason it won’t go through when I sign in.
It’s stuck at loading screen🤦♀️
Reason it won’t go through when I sign in.
It’s stuck at loading screen🤦♀️
Response from developer
Thanks so much for sharing your feedback. We’re sorry to hear that you are having trouble signing in. We would love to help get this resolved. If you could reach out to us at mobile@benevity.com with the email address or name your account uses and the company you are with we’ll be able to assist.
SSO doesn’t work
I downloaded the app to use with my work account. When I select the SSO option to login, it fills in one of my personal accounts and doesn’t give me an option to change the account.
Response from developer
Thanks so much for sharing your feedback. We’re sorry to hear that you are having trouble signing in. We would love to identify the issue so you are able to use the app. If you would be willing to share more information or maybe a screen recording please feel free to reach out to us at mobile@benevity.com.
