Ap easy to use, nice layout
Until I got my ancestry done with ancestry.com and they started giving me genetic advice I didn’t ask for… and It’s completely different to the active results.
Circle says I’m gifted in dancing, ancestry says I have terrible coordination… and many others…
I’d like to see Circle ap being obviously updated as new info about dnd comes to light. We paid a lot for it, and surely you’re getting new info… just a little new bubble or a what’s new this month…
You already make it clear info is as much as research is so far…
DO NOT BUY
Response from developer
Thank you for your feedback and please accept our apologies for the unplesant experience we have caused you. Please contact us at care@circledna.com so our team can further assist you on your enquiries.
Beneficial for health information
Critiques:
The ancestry part does NOT include ANY Native American break downs and instead spreads it across all of the other domains. Would love to see this updated.
A search app as well for medications and etc would be helpful.
No communication for remedy
The kit requires the app for registration and apparently comes with FedEx packaging included.
The problem was that I did not get the FedEx packaging, and it’s not possible to know as a buyer that there is packaging included for return to Circle unless you complete the activation process via the app first. It would help to know about the specific included posting method immediately in the order confirmation email so you know what to look out for in case anything is missing.
On realising the issue, I emailed Circle multiple times as I had used my test up but had no way to post it. I have still not had correspondence to offer assistance on either posting the test or receiving a new one, or even receiving a refund.
Response from developer
Thank you for your feedback and please accept our apologies for the inconvenience. We are happy to provide you with a new set of return documents and we hope for your patience and understanding while our customer success team has been responding to enquiries as soon as possible. We will take your feedback seriously and review our comms and notifications throughout the customer journey as well.
Know theyself
Cannot register
This is incredibly frustrating and I see that I am not the only person to have experienced it.
Response from developer
Thank you for your continued patience and apologies for any inconvenience caused regarding this app issue. Would you please kindly reach out to us on care@circledna.com for further assistance. Thank you!
Not enough
The new update for the iPhone not good at all I can’t select the text and translate it using iPhone new translator
The test is great but u need to support ur app
Response from developer
Hi badwf1000xm3, Thank you for your great suggestion and this is definitely a feature that we could look into along the development roadmap :) In the meantime, you can enjoy the report summary in the App we have developed which gives you an overview of your results. Thank you!
DO NOT PAY FOR THIS SERVICE! You pay them money then never hear back from them
Huge mistake as I was meant to get the results in March. It then got pushed to the 1st of April. It’s now the 2nd of April and still no results.
Response from developer
Thank you so much for your candid feedback and sorry for the suboptimal experience. Please accept our sincere apology regarding the delay. Would you please contact circlecare@circledna.com so we could provide further assistance? Thank you and have a good day!
Cannot update app
Response from developer
Hi JanJim, thank you for sharing your experience with us. If you already have an account, you should not need a verification code to log in. A verification code is required to set up a new account. Would you mind sharing your email address with care@circledna.com and briefly let us know what steps you have taken? Our team is happy to assist you further :) Thank you!
