Proplem logging in
Response from developer
Thank you for your feedback. We're sorry for the inconvenience with the 6-digit code. This isn't a common issue, but we'll check our system on our end. Please contact us at support@shiftposts.com, and we'll help you complete your registration immediately.
Issues in adding profile detail
Response from developer
Thank you for your feedback. Regarding the slider issue, could you please let us know what phone device you're using? Also, sometimes screen protectors can interfere with selecting edges on your phone screen. As for the messaging feature, it's available once a shift is confirmed to prevent pharmacies from being overwhelmed with questions and requests prior to acceptance. Once you're accepted, you can chat directly through the app. For any other questions or support, please email us at support@shiftposts.com.
Best relief app out there, but could be so much better.
Response from developer
Hi, thank you for your feedback. We're excited to announce that new features aimed at enhancing your experience are on the horizon, so stay tuned. Regarding direct messaging, we initially offered this feature but removed it to prevent pharmacy owners and managers from becoming overwhelmed by excessive messages. For a comprehensive summary of your shifts, please download a CSV file from the Billings section by selecting 'View Shift History.' If you're experiencing slow app performance, contact us at support@shiftposts.com with your device details, model, version, and confirm you have the latest app update. Including a short video demonstrating the issue would greatly assist our troubleshooting efforts. We've been monitoring app performance closely and, since the latest update, have not identified widespread slowdowns.
Lots of bugs
Response from developer
Hello, we truly appreciate your detailed feedback and sincerely apologize for the multiple issues you've encountered, including the slow loading times, delayed visibility of shifts, and, most crucially, the payment delays. We acknowledge that our app’s performance has been impacted recently due to increased activity. Rest assured, we are actively upgrading our systems to ensure faster, more reliable access to shifts, with an update slated for release shortly to address these concerns. Regarding your payments, we understand the immense inconvenience caused by such delays. While the majority of our pharmacy partners are structured for prompt automatic payments, a small number of partners are setup for manual processing, leading to unexpected delays. We are striving to make this an anomaly by automating payments for all users. Can you please clarify what you mean by "Can't be uploaded.."? To enter payment information, simply go to you Billings tab and edit your bank details there. Most importantly, we recognize the lapse in our communication, and it's unacceptable that your emails have not received a timely response. We are taking immediate action to ensure our support team responds proactively, addressing all outstanding concerns, including expedited processing of your pending payments. Please reach out to us directly at support@shiftposts.com referencing this communication, and we will prioritize resolving your payment issues posthaste. Your experience is invaluable to us, and we are committed to making this right.
Unable to enter banking info
Response from developer
Thank you for sharing your concerns. We sincerely apologize for the delay in our response times; we understand the importance of prompt support and are taking immediate steps to improve. Regarding delayed payments, currently, over 95% of our pharmacy partners utilize automatic payments, ensuring funds are received within 2-3 business days following your shift. For the locations still on manual invoicing, there can be delays. We're diligently working with these partners to transition to automatic payments, aiming to expedite this process and enhance your overall experience with us. Your patience and understanding as we implement these improvements are greatly appreciated.
1 step forward, 2 steps back
There are so many bugs that it deters me from using the app. With every update they add new features and fix one bug but 3 new bugs appear. It's like they don't test the updates before releasing them. The calender function doesn't work half the time and has not been fixed with the last 3 updates. The load times are long. The UX design is not intuitive. If you press the x to exit a posting, it returns you to the original date you selected on the calender instead of the one you had scrolled down to. But if you slide out of it it doesn't. The tech team needs to be changed. Pharmacies cannot decline a bid, or vice versa which seems like a basic mandatory function.
It has potential to be a good app but they need to change their tech team and try using their own app to see how dysfunctional it is.
Response from developer
Thank you for reaching out with your concerns. We acknowledge that our app had experienced several bugs in the past. Following our dedicated bug-fixing releases last summer, we’re pleased to report significant improvements, including the resolution of all major issues. Specifically, the calendar bug you referenced was successfully addressed a few months ago. Now, users conveniently return to their most recent date view after transitioning from a specific Shift back to the Shift List. Your experience is important to us, and we continuously strive to improve our app's performance and usability.
Good app to use for relief pharmacist
IT challenges
Response from developer
Thank you for your feedback. We apologize for the inconvenience caused by past app outages. We've significantly improved our systems, making such incidents exceedingly rare in recent months. If any issue arises, please reach out directly at support@shiftposts.com for immediate assistance.
Great app for income
Good idea. Horrible app
Response from developer
Thank you for taking the time to provide feedback. We deeply regret the frustration you've experienced due to past issues with our app. Our team has been wholly committed to enhancing the app's performance and, as a result, we have implemented numerous updates to address and resolve previous bugs. We are confident in the app’s current stability and smooth functioning. However, we understand the impact past experiences may have had on your perception, and we sincerely apologize for any inconvenience caused. We value your user experience above all and are continuously working to improve. Should you encounter any issues or need assistance, please don't hesitate to reach out for immediate support. Your satisfaction and ease of use are our top priorities.
