KhedmetCom

KhedmetCom is an Enterprise Application can be utilized at Service providers to automate their field service management process. It benefits enterprise service providers with the following: 1. Dispatch & Call Handling • Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars. • Reduce or eliminate debrief time with service technicians. • Eliminate unnecessary phone triage prior to service technicians arriving on site. • Reduce number of dispatchers that are handling technician day-to-day activities. • Reduce office personnel and increase revenue generating personnel. 2. Service Technician Savings and Assistance • Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at. • Increase the number of calls a technician can perform in a given day. • Reduction in repeat visits and improvement in first time fix rate. • Technician can get assistance finding other technicians who can provide help while at the customer job location. 3. Customer History • Technicians have the customer’s history at their fingertips , which means they can view customer’s past jobs completed , history , notes • Technician can view any repairs were done on the customer’s machines in the past 4. Navigation • GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes. customers’ address into out-of-date car GPS systems. • Customer can view technician on my-way map route real-time and notification • Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs 5. Paperwork • Eliminate carbon copy service forms. • Eliminate re-keying in invoices and reducing invoicing costs. • Improve communication between service technicians and service centers.