Leave a Review Fermax Blue
Very poor
Got a new WiFi box and now unable to pair with my I phone I get as far as the QR code it asked me to join their net work not my WiFi And I just get no further Any advice ??? Review updated After trying multiple times Out of desperation I rang EE as no help from Fermax over the weekend on Saturday. An amazing patient guide helped me . It took us 30 minutes for him to find the right answer on Google and then to figure out how to change the WiFi code on the Blue App. At least he knew the right questions to ask Google as I and my neighbour apparently did not . He had also googled how to set up the new WiFi. For any one else having this issue this is what you have to do In the App on the phone you have to go to settings , then delete House it’s the last option on my app, then the app lets you add the new wifi . This step is not in my original set up guide. Once I did this it connects after about 2 minutes. Please Fermax it’s time to give us instructions that are clear and easy for normal people who are not dealing with technical issues every day.Show lessAntibes Traveler
Developer Response
We have a help centre (soporte.fermax.com) with information on how to reconnect the monitor after changing the WIFI network, as well as youtube videos. If you have any doubts or need help, please write to us from the app in Settings: My Account: Contact Fermax.Unreliable
The Blue app is unreliable and the support site doesn’t recognise the error message (invalid refresh token) and the support site doesn’t seem to offer any way to contact a support service.AnnonnieMooose£&@
Developer Response
To be able help you, please write to us from the app in Settings - General tab - Contact Fermax. From the support centre, you can also find our email address to write to us directly: blue.support@fermax.com. We look forward to hearing from you.Zero stars - terrible buggy solution
Tech support non existent - be prepared for your door system to frequently go offline. Spent hours re installing - it’s total rubbish. Programmers need to raise their game 1000%BashFromHenley
Developer Response
In order to review your case and help you, please write to us from the app in Settings: My account: Contact Fermax, indicating the reference ticket #160990 and more details about your incident. We look forward to hearing from you.