Enjoyed my walk
Response from developer
Hello ritocenter3424, We appreciate the kind words! We’re elated to hear that our app worked out for you. It’s always inspiring to know how we’re able to make our customers’ lives better. We put a lot of work into that, and so we’re glad to hear it’s serving its purpose and helping you out. Kind regards, OrganicWalk
Easy to use
Response from developer
Hello Richy78xx-, Thanks for the great review! We love hearing from our customers – especially when our application is able to make a positive difference to them. We put a lot of work into that, and so we’re glad to hear it’s serving its purpose and helping you out. Your review surely encourages us to continue the work and further advance our app! Kind regards, OrganicWalk
Love app
The Apple watch data info is a bit useless
Response from developer
Hello TechWiz5, Thanks for taking the time to write a review. We’re sorry to hear of your less than satisfactory experience. Our application is always improving, and we rely on valuable feedback like this to make it even better. Please be informed that our app takes steps data from Apple Health, which is recorded while you wear Apple Watch. For the synchronization to work properly, Apple Watch should be synchronized with the app as well as the app should be allowed access to Apple Health data. If you have further questions or suggestions, please do not hesitate to contact us at walk.support@myorganicapps.com Kind regards, OrganicWalk
Review
Thank you,
Muriel Protsko
Response from developer
Hello Miss Muriel Protsko, Thank you for taking the time to write a review. We’re so sorry that your experience did not match your expectations. Whilst we would be more than happy to negotiate your refund, this is not something that we have the authorization to do since only Apple is able to refund payments processed via App Store. We strongly encourage you to contact Apple support as they have the ability to refund this payment: https://getsupport.apple.com/ OR https://support.apple.com/en-us/HT204084 If further questions arise, do not hesitate to contact our customer support team via walk.support@myorganicapps.com Kind regards, OrganicWalk
Not good
Just another tracker
Response from developer
Hello Mandy, Spalding, Thank you for sharing your thoughts with us. We’re so sorry that your experience did not match your expectations. We would like to point out that our app features different workout programs to suit various needs as well as offers a meal plan, which our team is planning to seriously advance in one of the nearest updates. We are constantly adding more exciting and effective features to the app, that is why it is changing and improving. We hope everyone finds something that suits them best! Importantly, we value transparency in the relationship with our users. Therefore, our app provides a free trial period that allows you to access all app's features. To start your trial, you need to go to Profile → Upgrade to Premium → Select a subscription WITH a trial period. Please note that Apple will automatically charge your account for the subscription AFTER the expiration of the trial period unless canceled. Kind regards, OrganicWalk
Disappointing
Response from developer
Hello Teachold, Thanks for taking the time to write a review. We’re sorry to hear of your less than satisfactory experience. Whilst we would be more than happy to negotiate your refund, this is not something that we have the authorization to do since only Apple is able to refund payments processed via App Store. We strongly encourage you to contact Apple support as they have the ability to refund this payment: https://getsupport.apple.com/ OR https://support.apple.com/en-us/HT204084 If further questions arise, do not hesitate to contact our customer support team via support@myorganicapps.com Kind regards, OrganicWalk
It is not to the expectations
Beside tracking how many times you walk, it does meet the amount of money I paid.
I tried requesting a refund and apple said that it does not meet their requirements for a refund. I had high standards for this app and it did not meet my standards. I am truly disappointed!
Response from developer
Hello V_R1101, First off, thanks for sharing your feedback. We are so sorry to see your disappointment. It looks like we need to focus more on the meal plan, and we appreciate you bringing this to our attention. Sure, there's always room for improvement and we do not intend to stop. In fact, our team is currently working on advancing the range of suggested foods and recipes, including the ability to specify certain allergies and preferences. The option should be available with one of the nearest updates. Unfortunately, we have a restricted view of the billing on all Apple subscribed accounts, as Apple controls all aspects of billing for purchases made via their App Store. Please contact Apple directly, via live chat or phone, and explain your case as they will be able to issue a refund: https://getsupport.apple.com/ If further questions arise, do not hesitate to contact our customer support team via support@myorganicapps.com Kind regards, OrganicWalk
Disappointed
Response from developer
Hello KAC_67, Thank you for the review. We are so sorry to see your disappointment! We hear and collate all feedback and will review this issue in order to incorporate bug fixes in our following updates. Meanwhile, please try to delete and reinstall the app. Whilst we would be more than happy to negotiate your refund, this is not something that we have the authorization to do since only Apple is able to refund payments processed via App Store. We strongly encourage you to contact Apple support as they have the ability to refund this payment: https://getsupport.apple.com/ If further questions arise, do not hesitate to contact our customer support team via support@myorganicapps.com Kind regards, OrganicWalk
