Serviceo Pro

February 13, 2023

Improved CheckIn/CheckOut procedure that will allow users to check in to work, take breaks, return from breaks, and check out after completing the day work.

February 9, 2023

1. Implemented a validation on the Job Status screen (Job Manager) that will prohibit MSP Users to assign Worker to two different Jobs for same Location, Date, and Time. 2. The Assign Worker pop-up on the Job Status screen will now only show APVP approved Worker(s). 3. Added a new feature to alert MSP user whether VMS Worker’s Mobile device GPS location is on or off when he/she starts driving to the Jobsite location by tapping the En-Route button. 4. Added a new feature that will enable worker (VMS) to On/Off GPS Location when he/she taps the En-Route button and his/her GPS Location service is off. 5. Enabled early check-in feature that will allow MSP/FTE users to do check-in and start their day work before scheduled time. 6. Fixed an issue where users were getting checked out automatically after 12 AM midnight. 7. Fixed and issue where users were unable to checkin on their schedule time.

October 27, 2021

1. Added the ‘Date Created’ filter to the list of existing Case Filters on the Service Manager (Dispatch FSE) Console and Case Messaging Console screens. 2. Added a new field ‘Customer Appointment Approval’ for the MSP Users to approve or reject the newly set worker’s appointment when worker’s appointment will be different from Customer Requested date and time. 3. The Add Worker Appointment will have an option to enter Reason for Deviation to change worker’s appointment start and end date & time. 4. Job Instruction screen will now display job-specific instructions. 5. The Calendar and Case Messaging Console screens will now have Menu (three horizontal bars) icon instead of Back button.

May 7, 2021

New Features/Enhancements: 1. Case Messaging: Implemented a new 'Summary' screen for the Case Messaging Console. Users will now be navigated to the new Summary screen when they visit the Case Messaging Console however they will also have an option to switch to the Details tab. 2. The Message and Calendar menu tile icons will now display count of the unread messages and today's job(s). The count will get reset to zero once users tap the Message and Calendar tile icons or Bookmark icon.

March 26, 2021

New Features/Enhancements: 1. PMS View: Implemented Global Chat module for the PMS Users. It will allow PMS Users to chat with all stakeholders on the PMS Cases. 2. PMS View: Implemented File Upload feature on the Order Details screen (Service Manager). 3. Login screen: Enabled 'Remember Me' functionality on the Login screen. 4. Check-In/Check-Out: Now the Change Time Request option on the Time Clock Manager screen will be disabled after customer approval.

March 12, 2021

New Features/Enhancements: 1. Job Manager: The following new fields have been added on the Add Timecard screen (Job Status screen): a. Equipment Serial Performed On b. Equipment Make Model c. Mobile OS 2. PMS View: Implemented Dashboard screen for the PMS Users. 3. FTE Workers will now have access to Job Manager, CheckIn/CheckOut, Calendar, Messages and Profile Setting menu tiles on the landing page. 4. Users can now see their User Type and last login information when they log in to the Mobile App.

February 20, 2021

New Features/Enhancements: 1. Implemented new UI for the Menu options. 2. When workers tap the Enroute/View Map button and keep the Mobile App in foreground, their devices will now remain awake until the Mobile App moves to background or workers tap the Arrived button on the Job Status screen. 3. Workers will now have the option to view the Jobsite Location/Direction on the map, if they switch their devices and log in to other devices by tapping the View Map button on the Job Status screen.

February 4, 2021

Bug fix: 1. GPS location not being sent to Serviceo Backend Service.

January 29, 2021

New Features/Enhancements: 1. PMS View: a. Implemented Create Case2Order feature allowing PMS users to create new Cases (Work Orders) by capturing the necessary information. b. Implemented Service Manager module that will display the list of all Orders (FSE and FRU). c. Service Manager: Implemented new UI for the following tabs on Order Detail screen: - Order Details - Worker - Partner Info 2. Implemented CheckIn/CheckOut feature for the MSP and FTE workers to mark daily CheckIn/CheckOut as per their defined job schedules. It will allow users to record time when they start work, take breaks, return from breaks, and check out after completing the day work.

October 1, 2020

New Features/Enhancements:   1. Enroute to Jobsite: Workers will now have an option on the Enroute To Jobsite screen to chat with one or multiple users when they are en-route to the Jobsite locations. 2. Service Manager: Implemented ‘'Pull to Refresh’ feature on the Order Detail (PMS Case) screen allowing users to refresh the contents on the screen by pulling the screen from the top. 3. User Profile: Added a new field ‘Gender’ on the Personal Details screen allowing users to update their gender while updating profile. 4. GPS Tracking: MSP and VMS Admin users will now be able to view Worker Tracking Information for the completed jobs by tapping the Show Worker Tracking Info link on the Job Status screen. 5. Notification: Workers will now get notifications for every new message that they receive. Notifications will be received only when Serviceo Pro Mobile App is not in background mode.