I bought Birdsy to capture footage of our hummingbirds drinking from their feeder. The camera was easy to connect, and it has been recording great videos/audio of the hummingbirds. Overjoyed!! The problem I get, however, is the app closing sometimes when I try to load the camera settings to adjust the focus as well as a lot of lag - though this may be more due to my wifi not being too strong lately. Never have been able to figure out focus, but pressing plus on the zoom side works like a charm oddly when focusing on a central object. Works for me! The online portal is incredible to use, and I love the live video! The camera accidentally ID'd the hummingbird as a mouse/squirrel a few times, but I was able to quickly sort the tag out online. Overall, I am very happy with the purchase these last few days of trying Birdsy out and I'm sooo so excited for future potential/updates!!
Finally, the update to add a second camera. But wait, I can’t have both cameras playing live in the app at the same time?? Are you kidding me? Add in all the other issues (there have been many) and this kickstarter is a total disappointment. I would love to return the cameras and get my money back.
Editing to add it's only gotten worse. Customer service is non existent, they just stopped replying to me when I pushed for a refund. I had to try remove the camera and add it again and now it won't even recognize the camera at all. Total waste of money. So disappointed in the customer service.
I expected the issues with ID's, which are in fact wildly inaccurate. (Cardinal-Grackle, House sparrow-Blue Jay...all very far off) But the constant glitches within the app are beyond frustrating. App crashes constantly, have to reboot the camera in the app several times a day to get it to start capturing videos again. Many, many visits by birds and animals are not recorded, and it's beyond disappointing. Hopefully it'll improve, so far I regret the entire purchase.
Be prepared to stare at the “loading” graphic for hours. WiFi issued cannot be resolved without it, so if it won’t load the camera is useless. Bird identification is usually wrong.
No sense in repeating everything all other reviewers have stated. It’s all been my experience as well. The app simply doesn’t work or only works partially at random times, so you have no consistent ability to control your camera or see the live feed. I never ever write bad reviews but I’m beyond frustrated. I’ve been waiting weeks for a response to my help request. It especially frustrates me to see FB ads for retail launches of this product when they have yet to solve any of the problems Kickstarter users are experiencing.
The app freezes, doesn’t communicate with the camera, or just won’t open. The camera doesn’t record video, let alone identify bird species. It sometimes takes two days for tech support to respond, and then it’s with useless instructions like “reboot the camera.” The camera has been rebooted dozens of times and nothing changes. I finally gave up and I’m using the camera to hold up some books.
App crashes when trying to add camera. No response from Birdsy support at all. Camera is a brick and seems like a scam…
The app and the camera do not work. Customer service and support do not exist. After almost three months have still not received a refund or replacement camera.
Camera is hardwired to router. Router sees camera. APP does not. Can manually connect to camera using QR code but cannot update camera firmware which is apparently required to use the thing.
Email only support with responses taking days. 6 days from their last communication.
But not there yet. App hangs for long periods, says it’s offline when it’s not, requires rebooting every time it’s unplugged, some videos are editable, some are not. I had to install it three times and set up just to get it to work the first time. Missing essential features like batch delete. You have to go through each video to delete, which is prohibitively time intensive. Very buggy and inconsistent. Camera is great so hope the app catches up soon. The bird ID is pretty useless, but I don’t expect much from it bc I know how AI works and how long it takes to build a data set that’s accurate. I’d just like the camera to work with the app. This was released way before it was ready for market. If it doesn’t improve I’m going to ask for a refund.
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