Leave a Review KODAK SMILE
The new version does not allow photo access
It was a lovely app. Not anymore. Where did the photo access option go in the app settings? How can I print anything without the app accessing my photos??!!Sssymmetryyy
Developer Response
Hello, apologies for any inconvenience caused. To address this issue, please follow these steps: Go to: Settings -> Privacy -> Camera, and ensure it is turned on. Next, navigate to: Settings -> Privacy -> Photos, and verify if the app has Read & Write permissions. Additionally, check Settings -> Screen Time -> Content & Privacy Restrictions -> Photos, and ensure it is set to “Allow changes”. After that, please uninstall and reinstall the app from the app store. If this resolves the issue, we kindly request you to update your rating. If the problem persists, please reach out to our team at kodak@camarketing.com for further assistance. Thank you !App does not allow access to photos & poor customer service
I loved my Kodak smile printer until it stopped the app update became seriously wrong- for months now app does not allow photo access on iPhone. I contacted Kodak Smile customer service and months ago, to date, no reply. I had a HP version before and changed to Kodak due to bad customer service. So disappointed Kodak’s customer service is as horrible, if not, worse, as I did not hear back from anyone at all! HP did reply but with useless generic useless so-called solutions that do not solve. Horrible experience with Kodak. I will update my review should Kodak fix the app problem.Show lessSingapore Six
Developer Response
Hello, apologies for any inconvenience caused. To address this issue, please follow these steps: Go to: Settings -> Privacy -> Camera, and ensure it is turned on. Next, navigate to: Settings -> Privacy -> Photos, and verify if the app has Read & Write permissions. Additionally, check Settings -> Screen Time -> Content & Privacy Restrictions -> Photos, and ensure it is set to “Allow changes”. After that, please uninstall and reinstall the app from the app store. If this resolves the issue, we kindly request you to update your rating. If the problem persists, please reach out to our team at kodak@camarketing.com for further assistance. Thank you!One issue
Won’t let me allow the app to use my photos on my iPhone making my printer device useless.BUDA559
Developer Response
Hello, apologies for any inconvenience caused. To address this issue, please follow these steps: Go to: Settings -> Privacy -> Camera, and ensure it is turned on. Next, navigate to: Settings -> Privacy -> Photos, and verify if the app has Read & Write permissions. Additionally, check Settings -> Screen Time -> Content & Privacy Restrictions -> Photos, and ensure it is set to “Allow changes”. After that, please uninstall and reinstall the app from the app store. If this resolves the issue, we kindly request you to update your rating. If the problem persists, please reach out to our team at kodak@camarketing.com for further assistance. Thank you!