Issues
1. Instacart has a website as well as the mobile apps. This does not. Nothing useful on the website to help me find answers to any of the above, let alone actually sign up and shop. Every button on the site is simply a “Get the App” button. Yes, mobile apps are awesome, but I don’t want to be restricted to ONLY that to use a service. I spend a lot more time on my Mac than my phone. And the whole point of this service is something I use from home (where I have my computer funnily enough). Why force me to use a tiny phone screen when I have the option to be at my computer?
2. So, ok. I’ll download the app if that’s the only option... but... Crashes on my iPhone XS Max running latest iOS immediately after login. So can’t use it anyway. No issues like this with any other app, so it’s not my phone.
3. Ok I’d like to write to support. Something else missing from the website: support form, ticketing system, or any form of communication other than email - at least that I can find. I emailed a week ago. Haven’t heard back. Normally I never use a review process to communicate frustrations before discussing with support first. But No support to discuss with, so (a) not a good sign - what kind of company is this? And (b) review is only option now.
I’d love a good alternative to Instacart - especially one that does more than just groceries if such a thing might exist. Is this it? No idea. Can’t use it.
To the developer: I see you’ve responded to other reviews. That’s encouraging at least. If you can fix this stuff I’ll update my review accordingly. Any one of these issues would be a minor irritation. All of these combined - frustrating deal breaker.
Response from developer
Hi Det'nator Thank you for your feedback - we appreciate it and always strive to respond and improve - here are some more specific responses to the issues you raised - 1. We don't have a web application yet. We have been focused on developing a mobile platform because we believe this is the most currently relevant way to shop locally. That being said, we appreciate your invaluable feedback on the development of a website, and will be developing one in the future. 2. We're sorry you endured a crash - that shouldn't happen and we've been working very hard to ensure that everything works great. We typically update our apps every 1 to 2 weeks to continually add features and fix any bugs we find. 3. We were surprised to hear the feedback about support - both our website and apps have "Contact Us" sections that have mailto links to our support email address. We will continue to enable easier access to support. Please feel free to reach out to us anytime at support@bodaty.com Our main goal is to drive local shopping by helping shoppers find and buy products from local stores for either pickup or using local personal shoppers for delivery. We started with the intention of helping stores on main street compete against large behemoths. Unlike our competitors we are not just for groceries, in fact you can buy any retail product you want. We've been very busy adding a lot of unique features, including ways for shoppers to find what they need by working with personal shoppers. We let shoppers work with personal shoppers even if the shopper is still unsure of what specific item they want to buy. Please bear with us as we are growing our personal shopper base to serve more areas - responsible and ethical growth is taking time and effort. Again thanks for the feedback - we're working very hard to create an awesome platform.
