Do not download this app they will steal money from you.
Can’t seem to sign in on the app.
Response from developer
Hello! We're sorry for the experience you've had with our app. Please contact our support team at support@yourketo.diet for further assistance.
don’t waste your money!!!!!
After about 10mins I asked for a refund (I paid $55AUd) and they refused because I agreed to the ‘terms and conditions’ ….
Basically don’t let yourself be robbed.
It’s a SCAM!!!
Response from developer
Hello! We're sorry for the experience you've had with our app. For any payment queries or issues, please reach out to us at support@yourketo.diet. Additionally, our General Terms and Conditions cover all payment-related inquiries, ensuring transparency throughout our sign-up process.
SCAM! DO NOT BUY
8 months ago I CANCELLED my subscription through their link and I am STILL BEING CHARGED. I have been emailing back and forth for months only to have them tell me they sent a cancellation link 8months ago (duh!) and to click the link again! I had already gone through this process once but thought I’d do as they said and low and behold, I received an email saying I don’t have an account with them!
No effort to resolve or refund the additional $132 I have been charged since cancellation has been made at all. I’m furious, out of pocket and highly recommend you look elsewhere for a Keto app.
Response from developer
Hello! We're sorry for the experience you've had with our app. Please contact our support team at support@yourketo.diet so we can look further into your case.
Awful don’t waste your money
Response from developer
Hello! We're sorry to hear that you’ve experienced issues with the app’s performance. We are actively working on updates to fix bugs and improve the overall usability and intuitiveness of the app. If you have specific issues or suggestions, please contact our support team at support@yourketo.diet.
Not great
Response from developer
Hello! We're sorry for the hassle, but since the app was purchased through the iTunes Store, we aren't able to handle refunds/cancellation directly. The best way to get this sorted out is by reaching out to Apple Support, and they should be able to help you from there.
Do not even bother
I have disability and didn’t understand what I was signing up to as the site didn’t work properly hence I tried the app.
It is disappointing how you advertise to be helpful and easy simple to use but offer the opposite.
I for one will not advocate for you and I think it’s a disgrace that you have chosen this route and not done the correct thing but chosen to hide behind t&c no one reads!!!
I will find a better solution for Keto support and will encourage others to do the same. We are vulnerable people looking for help not to be taken advantage off.
Response from developer
Hello! We're sorry for the experience you've had with our app. We strive to make the process as clear as possible and ensure transparency during the sign-up process, with all pricing details and terms clearly presented before finalizing any subscription. Please contact our support team at support@yourketo.diet, and we’ll assist you with any issues related to your subscription or duplicate charges.
Stay away
Response from developer
Hello! We're sorry for the hassle, but since the app was purchased through the iTunes Store, we aren't able to handle refunds/cancellation directly. The best way to get this sorted out is by reaching out to Apple Support, and they should be able to help you from there.
Apps
Response from developer
Hello! We're sorry for the experience you've had with our app. We're sorry for the hassle, but since the app was purchased through the iTunes Store, we aren't able to handle refunds/cancellation directly. The best way to get this sorted out is by reaching out to Apple Support, and they should be able to help you from there. If you need any further assistance, feel free to let us know!
Poor recipes and terrible opt out
Response from developer
Hello! Thank you for sharing your experience. We're sorry to hear about the issues you faced with unsubscribing and the clarity of our recipes. We strive to make the process smoother and will work on improving our recipe instructions. Your feedback is valuable, and we're committed to enhancing our service.
