CA Service Point

CA Service Point

Free
Rating summary
0
0
0
0
1

Details about CA Service Point

  • Released
  • Updated
  • iOS Version
  • Age Rating
  • Size
  • Devices
  • Languages
  • March 21, 2019
  • October 5, 2024
  • 14.0+
  • 4+
  • 27.29MB
  • iPhone, iPod
  • English

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Developer of CA Service Point

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Version History of CA Service Point

1.7.2

October 26, 2023

This release contains defect fixes.

1.7.1

August 24, 2023

This update includes bug fixes.

1.7

April 26, 2023

This release of the mobile app contains defect fixes.

1.6

May 12, 2022

Bug Fixes

1.5

November 29, 2021

What's New Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface. Enables analyst to modify ticket status.

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1.4

August 12, 2021

This release consists of additional capabilities for Analysts - Add/download attachments to a ticket - View ticket timeline - Add comments to a ticket - Transfer tickets to other analysts or groups - Switch between Analyst and End User roles

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1.2

May 28, 2021

Enhanced Service Point mobile app supporting analyst capabilities - The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).

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1.1

November 6, 2020

· CA Service Point Mobile app for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment. · The app now supports Single Sign On. · Bug fixes and stability improvements. NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.

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1.0

March 18, 2019

Price History of CA Service Point

Description of CA Service Point

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management. With CA Service Point mobile app, you can: . Use natural language to report an issue, anywhere anytime . Receive context-based suggestions . Manage tickets, including adding comments and modifying and closing tickets . Track ongoing activity . View, download and add attachments . Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service. . Call your Service Desk with a single click via the auto dialer
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CA Service Point: FAQ

Does CA Service Point support iPad devices?

No, CA Service Point doesn't support iPad devices.

Who made the CA Service Point app?

CA, Inc is the creator of the CA Service Point app.

What is the minimum iOS version supported by CA Service Point?

Your iOS device must be running iOS 14.0 or above.

What user rating does the CA Service Point app have?

The overall user rating of CA Service Point is 1.

What genre is the CA Service Point app?

The App Category Of Ca Service Point Is Business.

What is the latest version of CA Service Point?

The latest CA Service Point version released is 1.7.2.

When was the last CA Service Point update?

The latest CA Service Point update was released on October 5, 2024.

When was CA Service Point first released?

The CA Service Point app originally came out on February 5, 2023.

What content advisory rating does CA Service Point have?

CA Service Point doesn’t contain potentially objectionable material and is rated CA, Inc.

What are the languages supported by the CA Service Point app?

Currently, CA Service Point supports English.

Does Apple Arcade provide access to CA Service Point for its subscribers?

No, CA Service Point is not featured on Apple Arcade.

Can users make in-app purchases in CA Service Point?

Unfortunately, users cannot make in-app purchases within CA Service Point.

Is CA Service Point designed for Apple Vision Pro integration?

Sorry, CA Service Point is not designed for integration with Apple Vision Pro.

Are users exposed to ads in CA Service Point?

No, users are not exposed to ads in CA Service Point.

Screenshots of CA Service Point

CA Service Point screenshot #1 for iPhone
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CA Service Point screenshot #3 for iPhone
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CA Service Point screenshot #5 for iPhone
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Alternatives to CA Service Point

More Applications by CA, Inc