I’m a contractor that works through the app and the customer service on my end is fantastic. Very easy to work with. I would definitely recommend this for other professionals.
I’ve been with Dobby Pro for over a year, but they do not send any jobs. I’ve completed one, and received a great review. Since then, nothing. I’ve tried reaching out and they said they will send me jobs but never do. Waste of time. App needs a lot of work.
I have been part of Dobby's work team and it is great to do everything with professionalism and quality.
I am a pro at dobby's and I have done many projects with dobbys and the homeowners have been happy with the work.
Developer Response
Thank you so much for your review and being part of our DobbyPro Community!After working with lead gen companies that charge an arm and leg for leads that they sell to 5 other service providers, working with Dobby has been nothing but amazing.
The quality of their team and the quality of their clients (Dobby Community) are pure joy to work with. I own a home services company and a real estate business and Dobby is my one and only partner for all new business.
Dobby is not for every service provider, they demand professionalism and a higher level of service which is more than welcomed. In short, if you want to elevate your business with a partner that cares and delivers, Dobby should be your choice.
Developer Response
Thank you for your stellar review! We are proud of the Dobby community we have built together. We couldn't do it without our Pro partners!They hire mystery shoppers, so be careful!
Thumbtack is definitely better
They hire mystery shoppers, so be careful!
I was a Dobby contractor, I do handyman jobs, landscaping and tree removal. I landed to Dobby because of a friend, but he warned me about a problem he had with one of the representatives. Anyway, I decided to do it. At the beginning you start filling everything out, basic details. After that I got few jobs because of them, from 10 jobs I estimated I lost 7 and got 3 out of 7. Because to my price that was really fair enough I had to add 20% more for their commission. I was loosing a lot opportunities. Also I got two jobs that were confirmed with the customers and I was gonna schedule them, but Dobby sent me a message that the customers were not gonna move forward. But to short my story, they kicked me out from the app for no reason, they just deleted it. I’ve done Thumbtack for about 5 years, they send you the lead and you pay per lead. I’d rather use thumbtack thank Dobby. But anyway thanks because I got few opportunities because of them.
Developer Response
Hey Kevin,
Thank you for the feedback. As we discussed via SMS, sorry for the off-boarding experience. Dobby is a totally free platform for our service pros - but to continue to operate through Dobby, our service pros need to win at least 60% of the jobs. Your lifetime win rate was 17%. We sent you 36 jobs, you accepted 29 jobs, completed only 5. You have all 5-star ratings on those 5 jobs.
Dobby is not a lead generation platform like Thumbtack. So we don't make money until you (service pro) make money. And you don't make money until the job is done with 5-star reviews for the homeowner. We kept everything on the platform free (marketing to back office support to payment processing) - but every Dobby pro needs to maintain 98% 5-star ratings and at least 60% win rate (we also don't send our jobs to multiple pros at the same time - that's why winning jobs matter significantly for us).
We see that you (KB Landscaping and Tree Services, LLC) were hired 66 times in 5 years on Thumbtack (as of March 2024), so that's 13 jobs per year. We're very happy that lead generation model is working for you. We usually work with pros with a larger volume (200+ jobs per year) - as Dobby is using a property management model.
Thank you again for your feedback on the off-boarding process. We've made some changes thanks to your feedback. Take care.I was a Dobby contractor, I do handyman jobs, landscaping and tree removal.
I landed to Dobby because of a friend, but he warned me about a problem he had with one of the representatives.
Anyway, I decided to do it. At the beginning you start filling everything out, basic details.
After that I got few jobs because of them, from 10 jobs I estimated I lost 7 and got 3 out of 7.
Because to my price that was really fair enough I had to 20% more for their commission. I was loosing a lot opportunities. Also I got two jobs that were confirmed with the customers and I was gonna schedule them, but Dobby sent me a message that the customers were not gonna move forward. But to short my story, they kicked me out from the app for no reason, they just deleted it.
I’ve done Thumbtack for about 5 years, they send you the lead and you pay per lead. I’d rather use thumbtack thank Dobby.
But anyway thanks because I got few opportunities because of them.
I’ve been with Dobby for about 4-5 years and my experience is progressively getting better. Not only do they have the fairest payout amongst other competitors, but getting in touch with the necessary staff is not difficult when it becomes necessary. Unlike other service providing apps, Dobby stays in tune with all currently opened jobs to assure a good experience for the customer, as well as the Pro. Customers don’t have to spend time trying to communicate with an automated system, Dobby always has staff available to accommodate customer needs when a pro might be busy. Highly recommended.
We are a plumbing provider that works with Dobby, I must say Jack and the crew are great. They are prompt with responding and have sent some great clients our way! Thanks Dobby !
Developer Response
Thank you, Aaron's Plumbing & Rooter! We love working with you and growing together in the Bay Area.
QualityCareAir
Sprocket124
EdwinAlex 1
shervisherv
Super fun game dude bro
Kevin2024@
Aaron's Plumbing & Rooter
