Leave a Review BVG Jelbi
Waste of time.
Cannot add international address or credit card. Very unfriendly process.Koendit
Developer Response
Thank you for your message. At the moment, we are dependent on our payment service provider to register (and accept or decline) any payment method. Please contact us at appsupport@bvg.de and we will gladly look into all the option to help you. 💛ALL Credit Cards Declined
This app will not take any credit card and when I call my bank, they don’t show a charge was even attempted. I tried two Visas and one Mastercard (from separate banks). There are no issues with these cards.SReview234
Developer Response
Thank you for your message. This sounds like the process of adding the card might not have been completed… Please contact us at appsupport@bvg.de and we will gladly look into all the option to help you. 💛Good app for American visiting Berlin
Credit card validation is a little shaky but besides that is a good app to use!Dylanpal
Unfähiger Kundenservice
Ich kann kein Zahlungsmittel hinzufügen und die Interaktion mit dem Kundenservice ist einfach nur furchtbar. Erst haben sie sich tagelang nicht gemeldet und dann schreiben Sie die gleichen Fragen, ohne auf meine Antworten zu hören.Gamer854689
Sign up takes ages
Love the idea for this app, but registering was such a slow, endless, tedious and intrusive slog that I just gave up. Why do you need all this info? Why is it all so inefficient and inept?Timmytimmydongleinnovator
Developer Response
Hello, we are sorry to hear about the issues during the registration process. This should not take long. You need to register your phone number, payment details & a few personal information. For specific partners, you need to verify your ID & driving license to use the service. But then you are good to go to use the service. Please contact us via appsupport@bvg.de with more information about the issues accruing. We apologize for the inconvenience. Best, Jelbi Team 💛payment does not work at all
No matter which of my valid credit cards I attempt to use with this app, they are all rejected, for no real reason. The payment system seems to think it needs to validate my creditworthiness, which is deeply offensive, as that is the job of my credit card company, not some third party service. My login and credit cards work fine in DB Navigator and BVG Fahrinfo, but not here in Jelbi. Make it possible to purchase a ticket, with credit cards or apple pay, and I will come back.Show lessdetroit citizen
Developer Response
Hello, sorry to hear about your experience with the payment method. Please contact LogPay the payment provider, they will be able to support you with your request. The contact details are email: kundencenter@logpay.de / phone: 06196 8012 702. We apologize for the inconvenience. Best, Jelbi Team 💛Does not accept foreign passports
What a shame and what a joke. To use the car sharing services you must have an ID card or Passport from the EU. I have a German drivers license, however my passport is from the US, and have never had any issues signing up for car sharing services such as Miles, Tier, Emmy, etc. however, Jelbi only allows customers with a EU passport or ID card to pass the ID verification.
There is absolutely no reason for them to not accept a foreign passport as a valid form of ID. This is the first time I have ever seen a service differentiate between EU and “foreign” PASSPORTS. I understand that there are regulations regarding non-EU drivers licenses, however I possess a EU-issued license and I’m still not able to use the service. There should never be a stop gate to not allow non-EU passport holders to use the service.
What a joke, and an absolute shame that the Berlin-sponsored public transportation app blatantly discriminates against non-EU citizens.Show lessjeffzzzzzzz
Developer Response
Hello and thank you for your feedback. It is true that we currently only accept IDs/passports from the European Economic Area (EEA), Switzerland and the UK in combination with EEA drivers licenses. We apologize for the inconvenience and hope that we can remove that restriction in the future. - Your Jelbi Team 💛Sometimes the ticket purchase take long
Improve your apis to handle the speed and network latency better.sykkswth
Developer Response
Hello and thank you for your feedback. We will discuss possible improvement options with our developers. - Your Jelbi Team 💛Does not support IDs from EEA countries
Living in Germany as an EEA citizen I don’t qualify for a German ID card, but the app stupidly only allows EU IDs. It’s the first time in 10 years living around the EU that I’ve seen a company make a distinction between EU and EEA citizens.TK Running
Developer Response
Hi TK, small update: we now accept IDs/passports from the European Economic Area (EEA), Switzerland and UK in combination with EEA drivers licenses. We'd be delighted if you gave us another chance. - Your Jelbi Team 💛good app but
fares are too high! 3 euro for 2 hours is a scam!!blyydro
