Food Late and Cold, No Communication & Refund Hasn’t Been Processed
So my best friend told me about this app and I was really excited to try it so we did. We ordered our food the day before and were told that the order would be delivered between 11 AM and 1 PM on Thursday, July 9. This worked perfectly for us because we needed to leave our location no later than 1:40 PM. 1 PM comes and our food has not arrive, we have not heard from anyone and I sent numerous tickets through the app but no communication. I received a text at 1:20 PM stating that the order would be there within 15 to 35 minutes and that they experienced a high-volume that day which is understandable but you don’t wait until 20 minutes after the delivery is supposed to be there to tell someone that their food is late. We know that. I get a call at 1:27 PM that the driver is at the front door. My friend goes to get the food and we literally have 13 minutes to eat and pack up our stuff. I was told that my refund will be processed and it still has not been processed as of today, Tuesday, July 14. Again, I submitted multiple inquiries through the app and no one has contacted me via call, text or email.
This is ridiculous. I won’t order again.
This is ridiculous. I won’t order again.
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