Terrible Voice App
This app is absolutely terrible. Initially it worked well and suddenly in 2024 it became problematic. It doesn’t recognize valid passwords, randomly boots you out and you’re unable to make calls. I am going back to Grasshopper. Verizon can figure out 1000 ways to contact customers for billing reminders and nickle/dime customers but can’t invest in effectively modernizing VoiP when VoiP is the new normal.
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Unreliable app
Incoming calls are often not heard and connection is consistently poor even when connected to a strong WiFi signal. Calls are often dropped and cannot connect when dialing. Went with Verizon in part because I needed to be able to receive office calls out side of the office, but will be leaving soon as a result of this and Verizon’s failure to improve the app.
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App is a constant issue
I have to re-login and delete and redownload this app all the time to get it to work. Unfortunately this may be the reason we cancel our services with Verizon when our promo membership runs out. This feature was a big point of why we chose them.
Total Failure and Unreliable!
Incoming calls are dropped the moment you try to pick them up! What a shame for a company as big as Verizon to not be able to fix this app or provide an alternative app that is reliable and works as expected. I made the mistake of signing up for the two-year agreement.
Not a good app
This app has been getting bad reviews for a couple of years now, leading me to believe that 1. Verizon doesn’t care and 2. isn’t going to fix it. It works some days, on most days when I call a client it rings into their line and immediately ends the call. If I’m on the phone with a client, there are big gaps where I can’t hear them. My clients end up justifiably angry with me. These are not new complaints, I can read the old reviews and it’s an ongoing problem. Mystifying that it’s not been fixed. The touting of this app really influenced our decision to go with Verizon.
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Can you hear me now!!
I remember the Verizon wireless commercial, it was catch, however, this app is really terrible. It drops calls the moment you try to pick them up! can’t Verizon just test this app and make sure that it works properly? I am looking for another service as we speak.
Terrible app from a tech company
I waited to write this review because I wanted to give this app a chance but it’s just like the other reviewers said, absolutely atrocious. Drops calls, dial pad blanks out while trying call, it’s terrible. You expect more from a company whose core business is technology.
Not very good
Calls have a 2 second lag and the audio quality is not very good. Outbound calls won’t initiate on the first try. Always have to try 2-3 times.
App crashes at any moment!
Great idea for Verizon to have this app. Horrible service. App crashes at any given moment and calls always have poor connection even if you have service on your device. Really wish they would fix these issues.
Literal TRASH
This app is horrible. The entire service is terrible. Wouldn’t recommend to anyone. The app drops calls, if it even picks up a call. None of the other users we’ve set up can reset their passwords. When a call does connect, the connection is spotty at best. Do not disturb mode is also disabled for the app. Even when on, a call through the app will ring.
Really would recommend going with another service. We’d love to switch to another provider but our phone number is to well known to change numbers.
Really would recommend going with another service. We’d love to switch to another provider but our phone number is to well known to change numbers.
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