fun ride, terrible service
every single time I rode one of those scooters it charged my for extra time. AND the app was so slow that it would show that i’m in the correct area to end my ride but not allow me to. plus they charged to my card for $20. total scam.
They might scam you
I’ve been using these scooters at my college campus SHSU for about a week now. They’re convenient when they want to work. I’m not writing this review to bash the company or anything which is why I’m giving it 2/5 stars even though it probably deserves 1/5 stars. I’ve been riding these and for the most part they work. Several times now though once I’ve arrived at the GOAT pens they don’t let you end the ride. This morning I was heading to class and I had a class 15 minutes after I arrived at the rack. Once I arrived I tried to end my ride and it wasn’t letting me end it despite me being at the right location at a rack. The same thing happened to another student at the same exact time. A ride that took me 4 minutes ended up taking me 34 minutes just to end the ride. I called support and everything and the lady took my name and number and told me I’d get a call shortly. I then get a call from someone with No Caller ID while I was in class. After getting out of class and the timer STILL going I tried to call back but due to them calling with No Caller ID I couldn’t return the call. The problem ended up fixing itself in the end and they ended my ride. Instead of being issued a refund a ride that should’ve cost $1.60 ended up being $8.80 and I had just refilled my wallet the same morning. Most of my money is now gone out of my wallet from one trip and the scooter just sitting there. This was pretty bad customer service and I don’t know if I’ll be using these anymore. Complete inconvenience but like I said before it works probably 3/4 of the times you ride them. Prepare for some frustrations if you’re going to be riding these.
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GOAT - You have stolen my money, but I’ll “GET YOUR GOAT”
I strongly encourage anyone reading this article to NEVER conduct business with GOAT. They promise to provide you with insurance that will cover your dock-less scooter business. Yet, the policy specifically states that it DOES NOT COVER DOCK-LESS SCOOTERS. This comes after you purchase the scooters.
If you call them out on the insurance exclusion, they simply dodge the question and will not even recognize they have misled you.
2nd - They claim they are not a franchise, yet in all of their paperwork and contracts, they require the business owner to use their logo and not your own. Hence, they are 100% trying to franchise their platform and lying again.
3rd - I was going to work with them to try and take the scooters to help them out. But when the scooters were shipped to another city and then back to their origin in PA, I decided to reject the order. When I called UPS, they stated the order had not left PA, ironically, later that day, I receive email where the order was in transit and that I would be responsible for the shipping to my city. It’s ironic because GOAT was wanting to ship them to Miami, therefore wanted me to cover some of their cost to get it down there, which I was a little under the halfway point.
4th - If you try and get your money back and refuse to pay for shipping costs for scooter they misrepresented in you being able to use them for your business and partnership with GOAT, their COO MIchael will simply start cursing you over the phone b/c their misrepresentations and lies caught up to them and think that bullying you will force you to stop seeking a refund.
FINALLY - after days of not receiving a refund, I decided to just take the scooter and try and do something with them. Within 30 minutes of receiving notice I had accepted the scooters, this is when they send you out an email showing that it states within their contracts that a partner can not reject an order. They continue to say they will, as an extreme courtesy, refund your money if u cover the shipping costs knowing fully they have done all they can to not refund your. Money, compromise your small business financially, and completely got away with knowing and willing misrepresenting what they offer.
YOU HAVE BEEN WARNED. IF MOVE FORWARD IN DOING BUSINESS WITH THIS COMPANY, YOU CANT BLAME THEM AFTER READING THIS REVIEW.
Never to I like to write such negative reviews, but Michael and this company are merely out to take your money and could care less to actually partner with you.
If you call them out on the insurance exclusion, they simply dodge the question and will not even recognize they have misled you.
2nd - They claim they are not a franchise, yet in all of their paperwork and contracts, they require the business owner to use their logo and not your own. Hence, they are 100% trying to franchise their platform and lying again.
3rd - I was going to work with them to try and take the scooters to help them out. But when the scooters were shipped to another city and then back to their origin in PA, I decided to reject the order. When I called UPS, they stated the order had not left PA, ironically, later that day, I receive email where the order was in transit and that I would be responsible for the shipping to my city. It’s ironic because GOAT was wanting to ship them to Miami, therefore wanted me to cover some of their cost to get it down there, which I was a little under the halfway point.
4th - If you try and get your money back and refuse to pay for shipping costs for scooter they misrepresented in you being able to use them for your business and partnership with GOAT, their COO MIchael will simply start cursing you over the phone b/c their misrepresentations and lies caught up to them and think that bullying you will force you to stop seeking a refund.
FINALLY - after days of not receiving a refund, I decided to just take the scooter and try and do something with them. Within 30 minutes of receiving notice I had accepted the scooters, this is when they send you out an email showing that it states within their contracts that a partner can not reject an order. They continue to say they will, as an extreme courtesy, refund your money if u cover the shipping costs knowing fully they have done all they can to not refund your. Money, compromise your small business financially, and completely got away with knowing and willing misrepresenting what they offer.
YOU HAVE BEEN WARNED. IF MOVE FORWARD IN DOING BUSINESS WITH THIS COMPANY, YOU CANT BLAME THEM AFTER READING THIS REVIEW.
Never to I like to write such negative reviews, but Michael and this company are merely out to take your money and could care less to actually partner with you.
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Waste of money
The scooter was stuck in some slow mode and no one could figure out how to take it off. No instructions on the scooter about how to change it. We wasted money beginning and ending rides looking for settings on how to get off slow mode and couldn’t find any information in the app. This is the second time this has happened to us.
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Sweet ride!
Took a few rides on vacation and loved it!! Will definitely use again.
Blake 907
These are fun scooters!
Practical and easy to navigate through
Cool App. Was quick and easy to download. Straightforward registration and functionality. I had my first GOAT ride and loved it.
Frustrating Experience - Epic Fail
I’ve riden Lime, Swift, Bird, Jump, Uber and Lyft scoters. This app is the clumsiest of all of them. Hint: once you creat a password and you see a grayed out “next” button... it means that you need to tap the tiny purple letters in fine print to go agree to the terms and conditions. I spent 3-4 min here trying different passwords thinking it didn’t like my passwords. Not the case. There should be a pop up page for the user to agree to terms. Those tiny letters were not at all intuitive. Also- terms and conditions page contained the incomplete sentence and odd phraseology. Then once app finally launched I was prompted to “update” my app. Clicked to follow link.... when back to apple App Store only to discover I had the current app. “X” out of App Store. App insists I update the app, which can’t be done because I’m already updated. Close app. Re- try again. No go. Restart phone and try again. No go. Reinstall. App. No go. Guess what!!!! This app is a total NoGo!!! I’m 15 minutes into an attempted use and still no go. THERE IS NO WAY A NORMAL CUSTOMER WOULD STILL BE STANDING ON THE STREET FIDDLING WITH THIS TERRIBLE APP. THEY WOULD HAVE LONG SINCE QUIT. PICKED UP THE SCOOTER AND THROWN IT INTO THE STREET!!! I hope version 2.0 is a smidge better. Cheers.
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I love goat
One of the best experiences of my life, l love ride goat.
Better than any other scooter sharing company
My family and I love riding Goat scooters, wonderful experience, and it isn’t as pricey as other companies!
