Leave a Review Canoo
Extremely disappointing
One of the main gatekeeper feature like scan PR card to register doesn’t work, no matter what.Dhyn6Dhyn
Developer Response
Hi Dhyn, Canoo Support is here 24/7 to resolve technical issues with the app — but I don't see a ticket for you? Please create a request here: https://canoo.zendesk.com/hc/en-ca/requests/new 😊I have spent 2 years for the registration but still haven’t completed yet.
I have spent 2 years on the registration but still haven't completed it yet. When I tried to register, it failed at a different step every time.mummy2021430
Developer Response
Hi Mummy — Canoo Support has been waiting for you! Create a ticket here: https://canoo.zendesk.com/hc/en-ca/requests/newFrustrating!
As many others have mentioned, registration is incredibly difficult due to scanning my document. After about an hour I got lucky and it finally scanned. Excitedly, I opened the app only to find that the text continues down the screen without the ability to scroll down and read it. 🤦🏼♀️ This is infuriating.Show lessAshton Wellness
Developer Response
Hi Ashton, submitting a request for registration help is now an automatic flow inside the app after a few seconds of scanning. 😄 Apple has solutions for those with small screens here: support.apple.com/en-ca/102453 and fine control for apps here: https://support.apple.com/en-ca/guide/iphone/iph3c076905a/ios#iph5fd2c82f8. We'd love to help solve each issue you have via the App Store but the Canoo Help Centre is where solutions happen: https://canoo.zendesk.com/hc/en-ca/requests/newApp does not work
It does not scan your ID. UselessAyu1495
Developer Response
Canoo Support is useful 24/7! Create a support ticket here: https://canoo.zendesk.com/hc/en-ca/requests/newStill can’t scan my PR card
After several updates, the scanning still doesn’t work…MTL9k
Developer Response
That's why Canoo Support was created! 😄 Happy to help you get registered, we've been waiting for days, MTL and still don't see a support ticket from you? Please create one at https://canoo.zendesk.com/hc/en-ca/requests/newI am unable to scan back of my PR card. (Device- Iphone 11 pro)
Please help I am unable to scan the back of my pr card. The camera quality on the app gets low, while just the camera outside of app is giving great picture quality. Please fix this issue, and help me register. It would be easy to just upload a picture I guess. I’ll change to 5 stars once I get my problem fixed. Thank youShow lessray xyz
Developer Response
Great idea! Canoo Support is way ahead of you — but you must create a tech support ticket to get started: https://canoo.zendesk.com/hc/en-ca/requests/newDon’t border to install it - it doesn’t work
You won’t pass a registration. Scanning simply doesn’t work. No matter what phone you are using or camera… Don’t border to write to tech support – they are useless and can’t fix this embedded “feature”.Carmanich
Developer Response
Carmanich I don't see a support ticket from you? Please get in touch so we can sign you up: https://canoo.zendesk.com/hc/en-ca/requests/newunable to add my pr card
everytime i click to add my pr card the app crashes
please fix asapkellykelly~~~~
Developer Response
We're working on it! iOS update coming soon. We can't keep you posted inside a review so please create a support ticket! https://canoo.zendesk.com/hc/en-ca/requests/newUseless app
For over 6months now, i have been trying to register. The app doesn’t scan the certificate hence you will never become a member. Such a scam!Irus_
The very definition of Bad design
I have tried to scan my PR card a thousand times but it never scans the details, I don’t understand why the designers don’t allow you to enter the details manually. Even if it’s just a not for profit app, why wasn’t user experience ever taken into consideration.
Extremely frustrating experience.Vinnykannan
Developer Response
Hi Vinnykannan, please create a support ticket to get signed in: https://canoo.zendesk.com/hc/en-ca/requests/new. Once you're a member, please complete your review of the app including finding venues to visit and checking in. 😄
