Canoo User Reviews

Canoo

Institute for Canadian Citizenship, The

Travel

Top reviews

Most RecentHighest RatedLowest Rated

Extremely disappointing

One of the main gatekeeper feature like scan PR card to register doesn’t work, no matter what.

Dhyn6Dhyn

2 months ago

Response from developer

Hi Dhyn, Canoo Support is here 24/7 to resolve technical issues with the app — but I don't see a ticket for you? Please create a request here: https://canoo.zendesk.com/hc/en-ca/requests/new 😊

I have spent 2 years for the registration but still haven’t completed yet.

I have spent 2 years on the registration but still haven't completed it yet. When I tried to register, it failed at a different step every time.

mummy2021430

4 months ago

Response from developer

Hi Mummy — Canoo Support has been waiting for you! Create a ticket here: https://canoo.zendesk.com/hc/en-ca/requests/new

Frustrating!

As many others have mentioned, registration is incredibly difficult due to scanning my document. After about an hour I got lucky and it finally scanned. Excitedly, I opened the app only to find that the text continues down the screen without the ability to scroll down and read it. 🤦🏼‍♀️ This is infuriating.

Show less

Ashton Wellness

7 months ago

Response from developer

Hi Ashton, submitting a request for registration help is now an automatic flow inside the app after a few seconds of scanning. 😄 Apple has solutions for those with small screens here: support.apple.com/en-ca/102453 and fine control for apps here: https://support.apple.com/en-ca/guide/iphone/iph3c076905a/ios#iph5fd2c82f8. We'd love to help solve each issue you have via the App Store but the Canoo Help Centre is where solutions happen: https://canoo.zendesk.com/hc/en-ca/requests/new

App does not work

It does not scan your ID. Useless

Ayu1495

a year ago

Response from developer

Canoo Support is useful 24/7! Create a support ticket here: https://canoo.zendesk.com/hc/en-ca/requests/new

Still can’t scan my PR card

After several updates, the scanning still doesn’t work…

MTL9k

a year ago

Response from developer

That's why Canoo Support was created! 😄 Happy to help you get registered, we've been waiting for days, MTL and still don't see a support ticket from you? Please create one at https://canoo.zendesk.com/hc/en-ca/requests/new

I am unable to scan back of my PR card. (Device- Iphone 11 pro)

Please help I am unable to scan the back of my pr card. The camera quality on the app gets low, while just the camera outside of app is giving great picture quality. Please fix this issue, and help me register. It would be easy to just upload a picture I guess. I’ll change to 5 stars once I get my problem fixed. Thank you

Show less

ray xyz

a year ago

Response from developer

Great idea! Canoo Support is way ahead of you — but you must create a tech support ticket to get started: https://canoo.zendesk.com/hc/en-ca/requests/new

Don’t border to install it - it doesn’t work

You won’t pass a registration. Scanning simply doesn’t work. No matter what phone you are using or camera… Don’t border to write to tech support – they are useless and can’t fix this embedded “feature”.

Carmanich

a year ago

Response from developer

Carmanich I don't see a support ticket from you? Please get in touch so we can sign you up: https://canoo.zendesk.com/hc/en-ca/requests/new

unable to add my pr card

everytime i click to add my pr card the app crashes
please fix asap

kellykelly~~~~

a year ago

Response from developer

We're working on it! iOS update coming soon. We can't keep you posted inside a review so please create a support ticket! https://canoo.zendesk.com/hc/en-ca/requests/new

Useless app

For over 6months now, i have been trying to register. The app doesn’t scan the certificate hence you will never become a member. Such a scam!

Irus_

a year ago

The very definition of Bad design

I have tried to scan my PR card a thousand times but it never scans the details, I don’t understand why the designers don’t allow you to enter the details manually. Even if it’s just a not for profit app, why wasn’t user experience ever taken into consideration.
Extremely frustrating experience.

Vinnykannan

a year ago

Response from developer

Hi Vinnykannan, please create a support ticket to get signed in: https://canoo.zendesk.com/hc/en-ca/requests/new. Once you're a member, please complete your review of the app including finding venues to visit and checking in. 😄