Purchased this app to print on envelopes since purchasing it it has I have not printed not one envelope because it never lines up right with the size of the envelope
Developer Response
Please provide the following information to help address your issue: the envelope standard, envelop size and address templates you selected, a screenshot of the misaligned envelope and an explanation of what is misaligned and the alignment you want/expect. Send the info to support@verusapps.com. Thanks.Not super-intuitive but I managed to print an envelope in relatively short order. Since I always print one at a time, it would be nice if it could show the recipient address without having to go through the preview step and also it prints upside-down from the way it shows in the preview and from the way the printer itself shows as the orientation for an envelope so the seal ended up on the bottom. Not a big deal as long as I remember to turn it over when putting the envelope int the printer. Both Pitney-Bowes and Stamps.com did the same thing so I can live with it.
One thing that took a little playing around was to reduce the size of the font for the return address. While there are font face and style settings, there was nothing for size and it was by accident that I discovered that the address box can be grabbed and dragged to the desired size.
Maybe it’s there - I didn’t look too hard - but if not, it would be great if it would allow a small logo next to the return address for a more business-like appearance.
Developer Response
Thank you for your review .
1. Every printer has its own way of loading envelopes. I suggest test print one envelope first and reorient the envelope if necessary.
2. The inability to set the font size is by design. Instead the address box can be resized which resizes the select font so the text fills it. Thus the font size can be a decimal number, not just an integer.
3. The address template with an image to the left of the address can be used for a logo, which can be selected from Photos. Select the Deign tab, then the New Design sub-tab and in the displayed dialog an address template for the From and/or To address.Couldn’t fill in the addresses, totally worthless rip off.
Developer Response
I am sorry to hear you had issues filling in addresses. Send e-mail to support@verusapps.com explaining the problems you had and I will guide you thru the process of filling in addresses. It works! Especially, if I connect my IPad up to the same router that my printer is on, LOL. I am old school that needed a way to print envelopes of different sizes for an occasional letter or bill. Decades ago you could do this in word programs but I rarely use a laptop these days since my IPad purchase. I just printed on a #6 3/4 envelope where the addresses was in the correct positions. Woohoo! One thing is that when I went to preview and printed, it did print a green line around the edge of the envelope. I don’t care for now but will look to see if there is a fix later. I might check out your Recipe App later.
Developer Response
Pleased the app met your expectations. The idea of previewing is to print an envelope outlined in green on a sheet of paper and overlay an actual envelope on the outline to verify the address labels line up as you intended. Use the Print -> Printer sub-step to print the address labels on actual envelopes.I would like my money back does not work
Developer Response
Whatever issues you were having could have been resolved had you sent an email to support@verusapps.com. I would have worked with you until they were resolved. As for getting a refund, I know you can request such from Apple, but have never done so myself.I thought this would make Christmas card sending easier, but not being able to get the first address in place after about a dozen tries, I gave up.
Developer Response
Please contact support@verusapps.com and I will help you solve your issue. I am not sure what you mean by "get an address in place." An address label app may serve your needs better. I bought this app hoping for a SIMPLE app to address envelopes. The help files were of no help. A lot of the terminology used in the help files are way above my educational level. It mentions associated programs that I have never heard of or used. I contacted the creator of the app and still disappointed.
Developer Response
In multiple correspondences with the end-user, detail instructions were given on how to use the app in the simplest of cases with references to further details in the User Guide. Other apps that might better meet their needs were identified.
Simple addressed envelopes can be created in just a few steps if the end-user is willing to accept app defaults for address label templates, text font and text color. Only the sender address and recipient addresses have to be selected in Contacts. Then the envelopes loaded and Print selected. Depending on the printer, the default Print Options may have to be set that mirror instructions in the printer’s User Manual on how envelopes must be loaded.
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