24/7 Software Communicator

November 25, 2024

1. You can now change the incident type in Simple and Advanced view. After changing the incident type, any fields that are present on both forms will be copied. 2. Now when an incident type has Auto Create and Link configured, you will be able to add the additional incidents directly from the app. 3. From the quick actions for Requests, you can quickly link a record and view the linked records. 4. Updated the transitions throughout the app for a smoother user experience. 5. Miscellaneous bug fixes.

October 18, 2024

Fixed an issue that was preventing assigned tasks from appearing in the Task list.

October 10, 2024

1. Add and Edit Tasks and Requests in Advanced View to see the full details. 2. Receive push notifications for your tasks in both online and offline mode. 3. Quickly add an Associated Person from the Incident Queue. 4. Quickly update the status of a Request or add a photo from the Request Queue. 5. Log users out when the device ID is reset from the web. 6. View the details of an incident reported in another facility. 7. Miscellaneous bug fixes.

September 12, 2024

Miscellaneous bug fixes.

August 20, 2024

1. Unified the experience between web and device users by utilizing the same configuration for adding an Incident or Request when in Simple view. 2. Fixed an issue that was preventing due dates from being added to a Request. 3. Miscellaneous bug fixes

July 31, 2024

1. View and Edit the Event Details 2. View Task and Request stats on Advanced View Home page 3. New experience for adding Requests in Simple View 4. Manage linked records for Incidents 5. Clear messages and require first and last name when logging into the next event 6. Access on-fly actions from the Incident details page 7. Manage comments from the Incident queue 8. Save Associated Person details when saving a draft of an incident 9. Updated software libraries 10. Miscellaneous bug fixes

June 12, 2024

1. Fixed an issue that was preventing notifications from loading. 2. Miscellaneous UI improvements.

April 30, 2024

Introducing the new Communicator experience! Report Incidents, Requests and Tasks using a streamlined interface. The Simple View is a simplified workflow for reporting and managing records. The Advanced View allows you to report more in-depth information. Access the Event Details, Event Attachments, Announcements, and Notepad in one place. Manage your team and their incidents from the Team Manager. Chat with other users, groups and devices while in the field. Available in Light and Dark mode.

October 11, 2023

1. Fixed an issue that may prevent the Data Downloading process from completing successfully. 2. Fixed a crash that was occurring on specific device models.

August 8, 2023

1. Updated chat permissions to align with the account chat permissions. 2. Miscellaneous bug fixes.