Honestly…
We choose virtual health apps and tele docs because of the convenience, right? Well this is anything but. The process to download, login and set up an account was a breeze. Choosing a provider, and even the wait for the provider was super convenient. The doctor was awesome. Exactly as expected. However, no where during this process was I told that the turn around time for the prescriptions being sent to the pharmacy WAS 12 HOURS! We use these apps to get the relief we need, quickly and without the fuss. But what good are they if you have to wait 12 HOURS for a prescription to even be called in? Crazy town. The support ladies were nice, but other than “escalate this to someone” they aren’t helpful. You’re just expected to wait. I could have gone to urgent care 6 times over in the amount of time I’ve waited for my prescription to be called in. My pharmacy is as baffled as I am. Unacceptable. This is broken.
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