Return it.
The app is useless. It has trouble even connecting the tracker itself at installation and doesn’t work very well when you get it going.Tracker works great!
I have not had any problems with this tracker. It was easy to set up and easy to use. It’s been great helping me find my keys and when I lose my phone. I am not sure why so many left negative reviews. Unless they were not familiar with how to use the app or Bluetooth. For me the app works great!Waste of money
I have had cheap key/phone trackers in the past that have worked ok. I set up the tracker and synced it with the app following all the instructions. I put the tracker on our key ring and as soon as I wanted to the other end of our SMALL apartment my phone and the tracker both started beeping because they couldn’t see each other. The whole point of a tracker is to find my keys/phone when they are NOT near each other. There are better options in the market, I will be returning the tracker to the store.