Problem with adding horse profile
Disappointed me
I just want to hit start and ride out. No email address, no account info, no login, no community. Just hit start and go. Thank you for responding.
Response from developer
Hi Sorry I am just getting to read your review today. So I am concerned about your comment: ‘this just wants all your personal info’. Can you give me some further information about what you mean, what you are seeing, what the app is asking you for, and what you think is too much? Personally I created TrackMyHack with Privacy at the heart of it and to make sure that it does Not need or require much information at all. The minimum you need to offer to use TrackMyHack is: EMail Address, First Name and Allow TrackMyHack to use your Location whilst riding. I am always happy for and openly invite feedback so firstly Thank You for your comments and review and I open further communication about how I can take your opinion; and that of all other users, to improve TrackMyHack. Thanks
Needs a lot of work
Response from developer
Hi sarahfan Firstly I apologies and regret you are having these issues. We have had nearly 22weeks without a single crash in app. Also this is the first time I am seeing this issue from riders; regards name. I receive feedback via the internal feedback button at least fortnightly, so I am not sure why you are experiencing these issues. Let’s get everything fixed after all without feedback nothing ever changes. Please email me directly to McAApps@Outlook.com and let’s get these problems sorted, I know it is an inconvenience but can you please do a reinstall of the app so we have a blank slate to build upon. As for the elevation option, this is the first request for it and it could be a welcome addition to your ride data, so I will put it on the list and try and build that in through the coming updates. I look forward to your email Take care Stay safe James TrackMyHack
Not good
Response from developer
Hi. I’d like to apologise about the issues you are having. There have been a number of bug fixes and improvements in the past months, but one constant is the in app feedback function, if you continue to have any issues please don’t hesitate to use it so I can fully investigate it and fix it. TrackMyHack helps riders ride over 100miles per week, and it is through feedback and a process of constant improvement it can do this. All reports are investigated and detailed, and fixes are issued when there is a suitable fix. I appreciate your time writing a review and I will now investigate your feedback, if you can provide further detail through the in app feedback function this would be greatly appreciated. Thank You.
