MyCentsys Pro User Reviews

Centurion Systems (Pty) Ltd

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Just update

The app is very good to install and program but every time I shut it down on my phone it asked me to reset the whole program again I can’t seem to get any support anywhere in New Zealand

The Don MacK

3 months ago

Response from developer

Hi Don, Thank you for your review! We're glad you find the app easy to install and program. We’re sorry to hear about the reset issue and support concerns. We’d love to assist you—please contact our development team directly at centsys123@gmail.com, and we’ll work to resolve this quickly. For support in New Zealand, please contact technical@aero.net.nz Let us know if this improves your experience! Best regards, The MyCentsys Team

Easy

Easy enough

Geoffsam007

4 months ago

Response from developer

Thank you, for your feedback! We're glad to hear you found it easy to use. If you have any suggestions or need any help, feel free to contact us. We appreciate your support!

Review

Great n easy so far

Zac fndkk

5 months ago

Response from developer

Thank you, Zac! We're glad to hear that you're finding the app great and easy to use. If you have any suggestions or need any assistance in the future, feel free to reach out. Enjoy using MyCentsys Pro!

Nice Product

Works perfectly as advertised.
More innovations welcomed.

Padyke

5 months ago

Response from developer

Thank you! We're thrilled to hear that MyCentsys Pro and the Centurion SMART range is working perfectly for you. We appreciate your encouragement and are excited to bring more innovations to enhance your experience. If you have any specific features in mind, we'd love to hear your suggestions!

D5

Very nice day to program/operate

User6530

5 months ago

Response from developer

Thank you for your positive feedback! We're delighted to hear that you had a great experience programming and operating with our operator. If there's anything specific we can do to make your experience even better, please let us know. Your insights are invaluable to us, and we'd love to earn that fifth star from you!

Centsys vx4 smart swing gates

Had for 5 years now, just installing the new app based centurion pro via Bluetooth and so far it seems a really good move forward rather then programming at the control box. I hope the app to open the gate works well, that would be a real bonus, especially with the remotes being quite expensive.

Mikehutch

5 months ago

Response from developer

Thank you for your fantastic 5-star review and for being a loyal user of Centurion for the past five years! We're delighted to hear that you're finding the new app-based experience to be a significant improvement. We appreciate your feedback and hope that the MyCentsys Remote app meets your expectations. If you have any suggestions or need any assistance, please don't hesitate to reach out. Your insights are invaluable to us as we strive to provide the best experience for our users.

Gate setup

Great and easy to use

Ironhorseeng

6 months ago

Response from developer

Thank you, for your fantastic review! We're delighted that you found our app great and easy to use. Your feedback means a lot to us. If you have any suggestions or need any assistance, please don't hesitate to reach out. We're here to help!

Faulty override sensor, again? Extremely disappointed

Motor doesn’t work. Says motor in manual override, faulty override sensor. I explained this to the shop I bought it from and they asked for the control panel, which I sent and they returned, presumably a new one. The same manual override and faulty sensor alerts pop up and gate won’t move an inch. Extremely disappointed

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JW10564

6 months ago

Response from developer

Hi, We're very sorry to hear about your continued trouble with the override sensor. To resolve this issue as quickly as possible, please contact our support team directly through the MyCentsys Pro app. Select the "Contact Support" option, explain the problem, and request a replacement for the faulty override sensor. Our team will assist you in getting this resolved promptly. We appreciate your patience and apologize for any inconvenience.

Unable to update all

I’ve been using the Centurion D5 smart for close to two years and it’s been amazing piece of tech. However, randomly I lose connection to the device especially when battery runs low. And when that happens I mostly have to reconfigure using the app. On every startup the app requires that I update firmware and insists I put in my phone number as an admin to skip future requests to open and close the device. I’ve been successful at this until about a week ago. My remotes won’t work and every attempt to connect the app to the device has proven futile. The update process passes stage five and then it seems like it’s stuck in an update loop. It could go on for over 20 times and then app freezes. I’ve been battling with this for a week. The app won’t update. It keeps freezing and I keep going through the process of opening the device so I can release a connector before updating and going around this process in an infinite loop. Due to this, I’ve only been able to get in and out of the house by opening the gate manually by opening the device key gate every other time. What could be the issue? This device has been awesome and i will rate the full five stars once I find a solution to this.

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Shaqer

7 months ago

Response from developer

Thank you for your detailed feedback. We're sorry to hear about the issues you're experiencing with the Centurion D5 Smart. To assist you further, please contact us at centsys123@gmail.com with your details. We want to help you resolve this as quickly as possible and ensure you can continue to enjoy using your device without any interruptions. Thank you for your patience.

D10 Smart

Excellent piece of kit 👍

Russ Mcl

8 months ago

Response from developer

Thank you so much for the kind words! We're thrilled to hear that you're enjoying our product. If you ever have any questions or need assistance, feel free to reach out.