Leave a Review MUZZY BBC
Can’t log in on the laptop
This app only has the videos, no games or printables and when I tried to log into my account through the website, it didn’t recognize my subscription name and password. I triple checked that I got it right and went to the help section where it sent me to a “link” to my distributor but it was only text so I was unable to fix the problem. I canceled my free trial because I can’t get it to work at all. Disappointed because my kid seemed to like the videos.Show lessashparker8675309
Very scared I won’t get my money back
I’m getting very scared and concerned after reading multiple reviews and trying to get in touch with customer service that I am not gonna be able to cancel or get my refund for this. I have emailed customer service and called which no one answers. I have also tried the chat function on the website and in the middle of the day during a normal work week they say that these aren’t normal business hours. I look up the business on Google and it says the facility is closed. I am getting extremely concerned and wish to be contacted immediately! Other phone numbers aren’t working, links to cancel my subscription don’t work, the list goes on!Show lessAlexandra1320
Subtitles don’t work
The content is great - son loves it. But subtitles don’t work on Apple TV and nobody responds via customer service. Potential to be a 5 star if customer service responds on how to fix subtitles.The real Vincent Chase!!
App vs web
If you start in the app, the password does not open the web version. So I did not understand how to access all the print outs and games( these are not in the app) I canceled the trial and then purchased through the web, an now same issue, the web version password is not valid in the app.Only when its worth it
3 stars
I used to love it but when I got my phone it wouldn’t work on mine and it worked fine on my moms phone til it quit on us !!!! 😡😭great program and storyline, but thinking about downloading duolingo instead. Adios!cute cupcake 45
Crap
I wish I would have read other peoples reviews before purchasing the two-year program. Upon signing up you are given a login/password. However, the login/password that they gave me don’t work - so there is no way to access the program on any apps (there is also no way to change or recover your password ). I have tried emailing the company and no one responds. I’ve tried calling to cancel - and again no one responds. Muzzy is a great program - but the way this is set up, this really is a scam.
6 month update: WAY too little content for the amount that you pay and the app for some reason constantly locks me out and the password never works on the app even though it works on the desktop website. All in all, worst purchase I made this year. Save your money.Show lesstimeforcrap
Developer Response
I am so sorry that you had such a poor experience with Muzzy. Feel free to email us at customerservice@growingmindsmedia.com and perhaps we can issue you a refund due to your poor experience.Can’t cancel subscription??
Title says it all. Enjoyed the MUZZY experience none the lessCargoshort5
This is the worst App
This app says you can cancel your subscription at any time but there is no way to cancel. I have tried several times, it says I don’t have an account but the app still works and they keep charging me the app sends you to the website to cancel and the website sends you to the app. Then they provide and email for cancellation that bounces back. It’s a scam.
The worst part is that I’m canceling because the content and stories are sexist and teaching my kid really dated and problematic gender roles and power dynamics. I want my money back!Show lessdisapoonted with bbc
Not honoring subscription time
I purchased a 24 month subscription up front, and it stopped working after 12 months. Nothing was emailed to me to confirm my purchase, but I took screen shots of the receipt screen after purchase. There is a phone number at the bottom, but it doesn’t work. So I have no way of contacting anyone except to complain here.Show lessLforliz
Developer Response
I am very sorry that you were not able to access your subscription! Please email us at customerservice@growingmindsmedia.com and we would be happy to help you.What happened?!
Like others, I purchased the two year deal. At first, the videos and subtitle/download features were great and helped with utilizing the program. Now they want me to pay an additional 74.99 for something already paid for?! This does not make any sense.
Please, if you are the creator/distributor, fix this. Already reached out to customer service, they helped me with another issue (thus the two stars, not one), however, I still have yet to hear back about this app. Muzzy rocks, but the people running the app need to get their act together.
No one in their right mind would pay extra for an app that is supposed to be part of the deal.Show lessMademoiselle amour
