Disastrous Experience: A Cautionary Tale of Furama Silom Hotel's Booking Nightmare!
I am deeply disappointed and utterly dismayed by the abysmal treatment my party and I received from Furama Silom Hotel during our recent trip to Thailand on 04/12/2024. Despite paying well in advance through Agoda for a reservation at Furama Silom with a pool, our experience was nothing short of a nightmare.
Upon our arrival, we were shockingly informed that our booking could not be honored due to overbooking and purported issues with their computer system. Instead of making any effort to accommodate us at a comparable hotel in the Silom area, Furama callously shuffled us off to their alternate location in Pratunam. To add insult to injury, the receptionist had the audacity to claim that this relocation was an upgrade, a blatant falsehood considering the absence of any pool at the new location.
Flying all the way from the USA to Thailand, only to be met with such incompetence and disregard for customer satisfaction, is beyond disheartening. Our plans with friends were utterly ruined, and the subpar room and atrocious breakfast included at the alternate location only exacerbated our disappointment.
While Furama Silom offered a half-hearted apology for the inconvenience, their words do little to alleviate the frustration and anger we experienced. It is unfathomable that a reputed hotel would fail so spectacularly in honoring a reservation made well in advance, especially when it involves loyal customers flying from halfway across the world.
I implore fellow travelers to exercise extreme caution when considering Furama Silom Hotel for their accommodation needs. Their blatant disregard for customer satisfaction and failure to uphold their end of the bargain are simply inexcusable. As for our ruined vacation, no amount of apologies can undo the damage caused by Furama Silom's incompetence and lack of accountability.
Upon our arrival, we were shockingly informed that our booking could not be honored due to overbooking and purported issues with their computer system. Instead of making any effort to accommodate us at a comparable hotel in the Silom area, Furama callously shuffled us off to their alternate location in Pratunam. To add insult to injury, the receptionist had the audacity to claim that this relocation was an upgrade, a blatant falsehood considering the absence of any pool at the new location.
Flying all the way from the USA to Thailand, only to be met with such incompetence and disregard for customer satisfaction, is beyond disheartening. Our plans with friends were utterly ruined, and the subpar room and atrocious breakfast included at the alternate location only exacerbated our disappointment.
While Furama Silom offered a half-hearted apology for the inconvenience, their words do little to alleviate the frustration and anger we experienced. It is unfathomable that a reputed hotel would fail so spectacularly in honoring a reservation made well in advance, especially when it involves loyal customers flying from halfway across the world.
I implore fellow travelers to exercise extreme caution when considering Furama Silom Hotel for their accommodation needs. Their blatant disregard for customer satisfaction and failure to uphold their end of the bargain are simply inexcusable. As for our ruined vacation, no amount of apologies can undo the damage caused by Furama Silom's incompetence and lack of accountability.
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Valerie Holland
Today was my first visit to Their Splendid Buffet Lunch and it was 5 Star plus! The Staff were attentive and very helpful. My favourite dish was their Salmon and Kai Lan. As for the vast array of desserts, I had to confess, being of Portuguese descent I wolfed down a slice of delicious Sugee Cake after my entree! Now as I savour a glass of red, which if free with the Membership Poits, I bracing myself for the onslaught of something Sweet, as my 2 guests have plates full of goodies! Well Done Furama! We certainly will be back!
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