Leave a Review BenQ Smart Control
Connected but Doesn’t work at all
The app shows it connected to my GV31 but no matter which buttons I click the GV31 just doesn’t respond at all
Both are on the same WiFi
Restart Projector multiple times
Reinstall app multiple times
Can’t find any helpful information on Google search
So here is one starLink Chiang
Developer Response
Thank you for the message. BenQ Smart Control is designed for BenQ QS01 Android TV dongle use only. If you would like to use virtual control to control Android TV, please use Google Home. Thank you.Awful
This is beyond awful. Nearly impossible to control, impossible to select things to watch. I only downloaded this app to control Netflix and I couldn’t even get a movie up to play l. I became too frustrated and gave upHuntriis
Developer Response
Hi Sir, Thank you for contacting us. Please watch the video for the steps to see if the problem can be resolved. https://youtu.be/ij7f7XxMxWE https://youtu.be/bhCwC6Dsngg If the problem persists, please contact your local BenQ service center for further assistance, thank you.Please fix
Doesn’t work well. Please fix the bugs. Mouse doesn’t work anymore but it used to work just fine.Leslieb1984
Developer Response
Hi there, Thank you for contacting us. Please follow the steps below. 1.Update Apps Manager from the Google Play Store 2.Click Apps Manager 3.Click and install InstaShare 4.Click Wireless Projection on the Android TV home screen 5.Restart the projector Please feel free to contact us if the problem persists.does not work on GV series, at all.
this app does not work on my GV series projector. Support tells you just to use the remote that came with the projector, which is probably great advice if your toddler didn’t lose it. But mine did, so until I find it I’m stuck with this useless hunk of bits as the only option to control my projector. It’s 2024, I can’t think of a single reason why you would not put a functional remote control app into the App Store for a modern AV device. this is a real letdown BenQ. If I was still within the return window for my device, I would take it back to Amazon.Show lesskarmajunkie
Developer Response
Hi Sir, Thank you for your feedback. We agree with you that the smart projector should be controlled with APP without the physical remote control. This design is also applied to newer GV model. BenQ will continue to work to ensure that we meet our customers' expectations.Not working after Android 12 update
I don’t know what happened, but this app no longer works, I can’t select anything (no double click or anything). If I open Netflix, I’m just stuck on the profile selector ZERO STARS!!!!!!Itzama Amaro
Developer Response
Hi there, Thank you for the message. Please try to follow the steps below to see if the issue could be fixed: 1.Update the Android TV system to Android 12 2.Update Apps Manager in the Google Play Store 3.Click Apps Manager 4.Click and install InstaShare 5.Click Wireless Projection at the home screen of Android TV 6.Restart the projector Thank you. BenQ SupportAbsolute trash. Let me use my remote to watch Netflix
If I could leave a zero I would. I just want to watch a Netflix show on my projector. I just want to use my remote and click the Netflix icon and press play, but no. We get to use this “smart” control.
If you’re going to include a mouse and a touchpad, please include a keyboard, so we don’t have to fumble about.
If the app is required to control the Netflix app, please engineer it in some way so that it doesn’t disconnect every minute, requiring me to exit Netflix and reprompt the projector to find the phone.
0 out of 5. Make it so we can use a remote to use Netflix.Show lesswhypopup
Developer Response
Hi Sir, We recommend connecting to 5G Wi-Fi to avoid 2.4G interference. You can check the Wi-Fi status using the BenQ User Dashboard. Please take a look at the demo video https://youtu.be/33Fbg7KsCvg Besides, you may consider purchasing QS02 which is a certified Android TV dongle and preloaded with Netflix. You can use a remote to use Netflix. Thank you! https://www.benq.com/en-us/projector/accessory/certified-android-tv-dongle-qs02.htmlSuckssss
Cannot connect to benq gv11
What’s the point to use another apps to navigate Netflix?KChonre
Developer Response
Hi Sir, Netflix only supports specific authorized devices and is not natively available on GV11. Please refer to below article for the steps of watching Netflix. https://www.benq.com/en-us/support/downloads-faq/faq/product/application/projector-faq-kn-00070.html If your problem persists, please contact your local BenQ service center for further assistance. Thank you.Rough round the edges
Needs more work. Take the Apple TV remote app it Roku remote app for reference.
Ex. The keyboard input does not allow paste from phone functionality (handy to paste URLs and other long text)srikanthpsarathy
Developer Response
Hi there, Thank you for your feedback. BenQ Smart Control is mainly for Netflix from Apps manager. Could you help check if it work for you for Netflix? We would suggest you to use the projector remote to control the BenQ projector. Thank you.Doesn’t work
I followed the online instructions exactly and it doesn’t work. I cannot watch Netflix at all now on my projector.Peav17
Developer Response
Hi Sir, Do you follow the steps of this video but still fails to watch Netflix? https://youtu.be/SOHWDAGS70o Please contact local BenQ service center in your area for more assistance. Thank you.Doesn’t work
The app works for about 5 seconds then a screen comes up to pair the remote. Can’t get past this screen without the physical remote. Pointless app.jacobman111
Developer Response
Hi Sir, The pairing message will pop up when the Bluetooth signal is weak/ signal interference. After pairing, you still can control with BenQ Smart Control. As we value your customer experience and feedback, we will continue to work with our product development team and make sure your voice is heard and delivered. If you have further questions, please do not hesitate to contact us for further assistance. Thank you!
