Poor design
I can’t even get past the sign-up screen. It asks for an organization ID but I never received one from my home builder. Nor is this documented anywhere on the website. I finally got fed up with it, so I just put “no”. It told me that it couldn’t login with my username and password.
If this isn’t where you set up a username and password, where do you? I couldn’t find a spot on the website nor in the app.
I just want to revoke my home builder’s code and set my own. I’m about to just rip the lock out and get a simple, non-smart Schlage.
(Also, iglooworks needs to work with home builders who use their locks to teach them how they work. The developer in this neighborhood said “I don’t know what the bronze keys are for they just never work” because they set them up first with the silver homeowner keys.)App
Try for two days to download app. Through the lock in the trash.Developer Response
Hi there, thanks for your feedback and we're sorry to hear you're facing an issue with the app download. Please reach out to us at support@igloohome.co with more information, we would love to help you to get this sorted out! Thanks and looking forward to hearing from you.