Ordering from this app is such an inconvenience!
Ordering through an app should make it more convenient for the customer, as well as the business (otherwise, why even offer an app)?
My experience has been dismal the last two times I’ve ordered as the order was never received by the restaurant. When I arrived up to pick up my order, the staff informed me they had not received it. I showed them a screenshot and payment confirmation. The store supervisor/manager was able to pull it up in the system and confirm my order.
Rather than having the order ready when I arrived, I had to wait an additional 20 minutes for it to be prepared. I only have so much time to pick up my order, return to work, and devour it. Having to wait the extra time is a huge inconvenience as it cuts into my lunch break.
Additionally, when attempting to reorder an item from the order history page, the app hangs. Every time. I then have to start an order from scratch. Every time.
Please fix this app! There haven’t been any updates in three years!
My experience has been dismal the last two times I’ve ordered as the order was never received by the restaurant. When I arrived up to pick up my order, the staff informed me they had not received it. I showed them a screenshot and payment confirmation. The store supervisor/manager was able to pull it up in the system and confirm my order.
Rather than having the order ready when I arrived, I had to wait an additional 20 minutes for it to be prepared. I only have so much time to pick up my order, return to work, and devour it. Having to wait the extra time is a huge inconvenience as it cuts into my lunch break.
Additionally, when attempting to reorder an item from the order history page, the app hangs. Every time. I then have to start an order from scratch. Every time.
Please fix this app! There haven’t been any updates in three years!
Show less
