Leave a Review ONE!
Update???
My app just got an update today, your notes says that you guys fixed the issues but the app still sucks, it is still super slow and crashes.Jat .T
Add notifications alert, please!
The application frequently significantly slows down and lacks functionality for working with notifications. I do not receive notifications for new messages from my condo until I manually check the tab within the app. I would prefer it if the notification alerts were visually represented on the main screen. Additionally, having pop-up notifications that immediately inform me of new posts as soon as they are received would be beneficial.Show lessJuneJulyly
Developer Response
Hello, Thank you for your feedback. Property managers select the method of notification for announcements when they send it, which can be app notifications, SMS, or email. Also, please ensure that you have enabled all notification options in your app settings. If you require any further assistance, feel free to reach out to our support team at 1-844-SMART1 or email us at support@smart-one.ca. We're here to help resolve any issues you may be experiencing.Always connection error
The connection is unstable and often not work when you need it!Rrrnnn0606
The app doesn’t work when you need it.
I often get a black screen with an infinite loading icon. The only work around is to un install and reinstall the app. The thermostat configuration can’t be changed from the app, it gets stuck in an infinite loading icon too. I have also gotten multiple false unit alarms. What is supposed to be a quality of life improvement has become to me another source of concerns and frustration.Show lessDan Sands
Developer Response
Hi Dan, we’re incredibly sorry that this has inconvenienced you, and we understand your frustration. We have found the origin of the issue, and it should now be resolved. If you are having any further difficulties with the ONE! App, please feel free to email us at support@smart-one.ca , to delve more into fulfilling your needs.Bugs
After updated the app, I can not control any thing inside room. I think there is some issues while updating the apps.Owl_ghost
Developer Response
Hello, we’re very sorry for the inconvenience that this caused. We are aware of this issue and we were able to resolve it. If you experience any more difficulties please feel free to email us at support@smart-one.caAlways Pending
Not a smooth App. Either it doesn’t work well or it doesn’t connect with the unit when required.One not working
Door bell issue
My door bell is not ringing and opening the door from the phone app.vidushi.shrotriya
Developer Response
Hello. We apologize for the frustrations this has caused you. We want to ensure your experience with the app is seamless and convenient for you. Please contact our support at 1-844-SMART1, or email us at support@smart-one.ca, so we can fix the issue you are having.App is ok
There is an option for the blinds but that doesn’t work. There is an option for lights but only controls one light.kimlush18
Developer Response
Hi Kim, the control options for Blinds and Lights depend on what is currently installed in your unit. If you would like to add more devices that you can control with your ONE! App, your Property Manager may be able to assist. For more information, please feel free to email us at support@smart-one.ca. Thank you for your rating!Disappointed
I’ve been forced to used this app going on 2.5 years with our condo unit. App crashes , doesn’t load , logs you out 75% of the time. They did a update 3 weeks ago and now it just loads, never opens up.
I want to ask the developer if they have actually tried there app, It’s beyond ridiculous
0/10 would not recommend.Show lessABWoodWorx
Developer Response
Hello. We apologize for the inconvenience this is causing you. We are constantly working on improving the app and fixing the issues. Please try uninstalling the app and installing the newest version. If you are still having the issue, please contact our support at 1-844-SMART1, or email us at support@smart-one.ca, so we can help resolve the matter for you.Can’t wait for scheduling
So excited to experienceerika354
Developer Response
Hello, and thank you for your rating! You'll be happy to know that the scheduling feature is now officially available in the ONE! App. Please feel free to try it out!
