I've been using this app for a handful of years. It has always been troublesome. Nearly every time I need to log in to check balances (which isn't often) it won't accept my password. After messing around for 15 minutes I am forced to call the bank to get it straightened out, and it always turns out to be a forced password reset (why can't the app just tell me to reset my password when necessary?). You'd better hope it's a week day when they decide you are going to be forced to set a new password!
Now, in 2023, FaceID will not work with any new, up-to-date Apple devices. This means you need to manually enter your user ID & password when logging in, which isn't TOO bad...but you are then forced to text a verification code to your phone, enter it, and blah, blah, blah EVERY TIME YOU USE THE APP.
I'm finished with FSB over this app. Today I'm opening an account with a local competitor in a hope that their app will make my banking life easier. Too bad.
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