App just keeps failing
Nothing wrong with internet just this app…
Such an expensive door and a really useless app
Response from developer
Thank you for your feedback, and we're sorry to hear you're having trouble with the app. Please contact our support team at ekey.net/en/contact-support/ so we can investigate the app's connectivity issues and assist you as quickly as possible. Best regards, your ekey-team
Latest update very buggy -Neuestes Update sehr fehlerhaft
However, the system administrator can no longer access other user data without first switching to the system administrators details in edit mode then backing out. This will then display other non admin users.
To the developers: the software needs to be thoroughly tested before you release it. It would be wise to involve customer users to ensure you have real world testing conditions.
Dieses neueste Update wird so geladen, dass alle vorherigen Daten verloren gegangen sind und das System neu registriert werden muss. Dies ist nicht der Fall, da sich die vorhandene Systemanmeldung hinter dem ersten Bildschirm befindet. Der Systemadministrator kann jedoch nicht mehr auf andere Benutzerdaten zugreifen, ohne zuerst im Bearbeitungsmodus zu den Details des Systemadministrators zu wechseln und dann zurückzugehen. Dadurch werden andere Nicht-Admin-Benutzer angezeigt. An die Entwickler: Die Software muss gründlich getestet werden, bevor Sie sie veröffentlichen. Es wäre ratsam, Kundenbenutzer einzubeziehen, um sicherzustellen, dass Sie reale Testbedingungen haben.
Response from developer
Thank you for your detailed feedback. To better assist you with this issue, please send your concerns in detail to our technical support team at support@ekey.net. A colleague will be happy to help resolve this matter. Best regards, your ekey-team
Will not locate device
Response from developer
Thank you for sharing your experience with us, and we apologize for the difficulties you faced while trying to add a user to your account. To successfully add a user, please follow these steps: Go to "Settings" within the app. Select "Change Systems" from the options. Click on the "System Cards" to proceed. In the "System Cards" section, you will find the option to enter the invitation code. If you continue to encounter any issues or have further questions, please don't hesitate to reach out to our support team. We are committed to assisting you throughout the process and resolving any concerns you may have. Best regards, your ekey-team
Logging out constantly
Response from developer
Thank you for your feedback. We apologize for any inconvenience you may have experienced. Our team will thoroughly investigate the matter and work on implementing a more robust solution to ensure you can access your account without any interruptions. Best regards, your ekey-team
