Fitness SF has heard us and provided an app that is functional and lacks infuriating design flaws. It’s not outstanding but it is finally something that I can use every day without being angry as a result. Kudos to who brought in the right team for the job.
Class schedule is really a must have. Missing right now
Class schedule has been added. Looks good!!
Developer Response
In our latest update to the app, we have added a section where you can view class schedule per applicable location.Agreed with other reviewers on 1) no class schedules, 2) marketing ploy with all the refer a friend links.
Relatedly the front desk person at Transbay was incredibly aggressive on making me download this new app even though I was already going to be late to my session. “The trainer will wait” but if they have a session after me? My time still gets cut short? This prioritization of activities was very bizarre when sessions are $100+ on average and clearly from this app update, they want to get more clients…
It hasn’t been insisting I log in every time I use it. So that’s a plus. But the only reason I ever open the app is to check class schedules. That feature of the old app was well thought out. Why is it gone? I really don’t need photos of The Team, but classes are a must.
Developer Response
In our latest update to the app, we have added a section where you can view class schedules per applicable location.They emailed us today informing us the old app “will no longer work” (as of when??) and that the new app has improvements including “
A location-based home page that shows you everything happening at your favorite location”
That’s just flat out false as there’s no info whatsoever but the hours, basic list of amenities from the website, and literally the address. Here’s hoping this one is more reliable than the last but seriously. Ask one single user about your design. What a joke.
This new app doesn't show the fitness classes, times or location. I don’t need the app for reasons other than that.
Developer Response
In our latest update to the app, we have added a section where you can view class schedules per applicable location.I appreciate that Fitness SF has an app and has been iterating on it, but this app feels worse than the previous one.
Not sure why “amenities” and “photo gallery” are included front and center, but class schedule is missing. I already know what the gym looks like (and if I happen to be visiting a new location I could find that information easily online). The lack of class schedules anywhere on the app makes this useless for many members.
While I don’t use the app for much, the user experience is subpar. It’s constantly reloading on every click.
Developer Response
In our latest update to the app, we have added a section where you can view class schedules per applicable location.Seems like a big miss for the new app to not show the class schedule at any location. If there is one it is too hard to find.
Updated:
As I looked at this new app more I wonder if there was any user research done as it feels more like a marketing tool to sign up for trainers or the gym itself rather than a tool for members. Why we need a link out to our maps to located the gym as a main feature is ridiculous as is the gallery. You need to be a member to have the App so not sure why this is value add.
Also these should be app updates not a need to download a brand new app with each update. But seriously there seems to be no user experience design and more a corporate wish list. Nothing now on this app offers much value. The previous app was much better and that’s not saying a lot.
I’ve never written a review before but this is shockingly bad especially for a San Francisco/Bay Area based gym centered in the tech space.
Developer Response
In our latest update to the app, we have added a section where you can view class schedules per applicable location.Thank you for the update
Class schedules are missing from the app. Seems like an obvious gap to me.
I appreciate the fact they have an app but it’s never been great and barely works. Invest in native apps and stop shipping web backed content.
Developer Response
In our latest update to the app, we have added a section where you can view class schedules per applicable location.
jawschwacox
CXBsfo
Annieissoawesome
Willibird
haiocojenbankklw
belovedbrittney
angelaggrace
Class user
Stew241
Leewanda