DeliveryNow by EG Driver User Reviews

Endeavour Group Limited

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Notifications issue

Doesn’t notify for a delivery request as it should be, just buzz once like a message and sometimes we miss it because of such improper notification. That’s a big issue which needs to be fixed ASAP.

MG on a Run

2 years ago

Response from developer

Hi there, thanks for taking the time to provide feedback. We are aware that some drivers are experiencing notification issues and we are looking into it. Please bare with us in the meantime. If you experience any further app issues please reach out to us on driverappsupport@jimmybrings.com.au. Thank you, Driver App Team.

Need eyes on the road, not the phone

It's OK for a bit of beer money, but for the income most days, vehicle and communications device should really be provided by the employer.

The number one missing thing is a one touch voice hotline to the dispatcher. They are quite hard to get on the phone and often unfamiliar with regional areas.

The idea of a text interface while you are driving is obviously daft. it might take several minutes for the dispatcher to reply over text as well.

Trying to glean what is going on around town from the very limited information on the map felt like a bit of a mug's game to me at times. Ideally, you could be having that conversation with the dispatcher over voice.

The implementation of the app also has issues, not always coping well with various screen sizes, and especially difficulty marking jobs as complete or accepting the jobs sometimes requiring restarting the app.

This could be an OK experience, but it wasn't paying the bills, even the car upkeep, and the app breaking on a Friday afternoon was the last straw.

it's a pretty simple job driving booze around to thirsty people. It would be a lot more enjoyable without the technology in the way.

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Budgong

2 years ago

Response from developer

Hi there, thank you for feedback. We appreciate the time you have taken to write this up and the honesty. We working very hard to improve the app and the experience by the drivers, we understand there are a bunch of pain points we need to resolve. If there is anything we could do to improve your experience please let us know, feel free to contact us on driverappsupport@jimmybrings.com.au. Regards, Driver App team.

You pay poorly

you are wrong with the payments, you do not have in mind the kms driven from the point where I take the order to the liquor store, you do not have in mind if it is 5 heavy boxes that I carry to a building with difficult access, you do not have in mind if I have waited in the store for the packaging of the liquors because there are many. all orders are not the same, you pay poorly

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Edward 40

2 years ago

Response from developer

Hi Edward, thank you for leaving feedback. We thank you all your hard work. We apologise if there have been issues with your pay, please email us on drivers@jimmybrings.com.au so we can look into it for you. In regards to your comments on your experience, we are revisiting our approach end-to-end as we understand there are gaps and want to improve the experience for our drivers. Please bear with us and if you have any other feedback, please reach out. Regards, Driver App team.

NEED REPAIRMENT ASAP

For the love of God please fix the notification issue in this app.

1. No new notifications of new job has been assigned (sometimes).
2. If theres a notification, whatever song you play in the background will be paused automatically and didn’t resume playing after the notification ends.
3. No matter which areas i selected to be notified on, i still get notification from other areas. For instance, i lived and work around mascot yet i received surge notification in blacktown, bondi, even northen beaches and it can’t be turned off.

Please, fix this

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Jeremy Christian

3 years ago

Response from developer

Hi Jeremy, thanks for taking the time to leave feedback. We understand there are a couple of issues with notifications. We are looking to resolve these bugs as a priority. If you could please update to the latest version of the app v3.0.0, this will help resolve some of these issues. Regards, Driver app team.

Acceptance rate issue

Please update this… Acceptance rate going down every single day even though accepting all the assignment..

we;j

3 years ago

Worst delivery driver app

No details given to delivery drivers as to what they’re about to accept, even after accepting orders driver doesn’t know what they’re picking up until they have to cancel the order due to it not fitting on motorcycle… highly advise more details be given to delivery drivers. This goes for all orders.

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Lincolnsdope

3 years ago

Fix the app

The app doesn’t shows how much are you getting paid or where are you going. When you accept an order you don’t know what is going on, also the app even could give you 8 boxes for the same delivery)
The idea is good, because you don’t have to wait for the food preparing like the food apps (uber, deliveroo, etc) but nobody likes to take orders blind.
THE APP SHOULD PROVIDE ALL THE INFO ABOUT THE DELIVERIES.

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manuelaamorales

3 years ago

Font size and buzzer sound

Please create font size and buzzer volume sound option. Font size is too small and NO buzzer sound when phone connected to car Bluetooth audio.

Jbc App

3 years ago

Pick up time needs to be extended

Once order accepted, can you please at lest hold the pick up time for maximum of 10 minutes? Went to pick up the order few times, by the time I arrive at pick up depot, there is no order, which is sad and disappointing.

Bijayadhikari

4 years ago

Buzzer sound

Please fix the buzzer sound, every time I’m listening to my music, it stops when I get an order. Apparently, the app sends the notifications as media sounds and not as notifications and that’s why it stops whatever you are playing on the background.

DanielVelas